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- Tasks: Lead and innovate Client Services operations for a top-tier organisation.
- Company: Dynamic company focused on operational excellence and client satisfaction.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of services.
- Other info: Join a culture of continuous improvement and data-driven decision making.
- Why this job: Make a real impact by driving transformation and enhancing client experiences.
- Qualifications: Extensive experience in senior operational roles and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
You will have end to end accountability for the design, delivery and ongoing evolution of the Client Services operating model, building a resilient, scalable and commercially aligned function. As a member of the Operations leadership team, you will shape and execute the long-term Client Services strategy translating business priorities into a sustainable service model through strong performance management, data led decision making, automation and continuous improvement. Your focus will be on enabling growth, safeguarding operational integrity and delivering a consistently high-quality client experience.
Define and own the Client Services strategy and multi-year roadmap, aligned to group operational, commercial and growth objectives. Provide clear, decisive leadership with accountability for risk, performance and service outcomes at scale. Act as a credible advisor, influencing decisions through insight-led recommendations and clear articulation of risk, performance and opportunity.
Service Model and Client Outcomes
- Design and maintain a future-ready service model that balances quality, efficiency, cost and risk.
- Position Client Services as a provider of choice across the organisation, establishing SLAs, service standards and performance expectations with trading divisions and key stakeholders.
- Lead, develop and succession plan high calibre Client Services leaders with clear role accountability.
- Set expectations for leadership behaviour, performance and accountability, partnering with HR on organisational design and capability building.
Operational Excellence and Transformation
- Lead large-scale transformation initiatives including process redesign, standardisation and simplification.
- Drive automation and digital enablement in partnership with IT and Group Services to reduce cost and operational risk.
- Embed a culture of continuous improvement, data driven transparency with robust analytics across productivity, capacity, quality, service and cost.
Financial, Resource and Vendor Management
- Own cost management, ensuring sustainable growth and realisation of productivity gains.
- Govern third-party and outsourced providers with clear performance, commercial and value expectations, continually assessing supplier strategies.
Extensive experience in senior operational leadership roles, including Client Services, within complex and regulated environments. Proven ability to define and deliver service strategies at scale. Demonstrated expertise in performance analytics, workforce planning and large-scale operational transformation.
Operations and Development Executive employer: Next Employment Ltd
Contact Detail:
Next Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Development Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should be ready to discuss how our skills align with their Client Services strategy and operational excellence goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We want to nail those tough questions about performance management and transformation initiatives, so let’s get comfortable talking about our experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operations and Development Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our Client Services strategy and operational excellence.
Showcase Your Leadership Skills: Highlight any previous experience where you've led teams or projects, especially in complex environments. We’re looking for clear, decisive leaders who can drive transformation and influence decisions, so don’t hold back!
Emphasise Data-Driven Decision Making: Since we value performance management and analytics, include examples of how you've used data to inform your decisions. This will show us that you understand the importance of a data-led approach in shaping service models.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Next Employment Ltd
✨Know the Client Services Model Inside Out
Before your interview, make sure you understand the current Client Services operating model and how it aligns with the company's goals. Familiarise yourself with their service standards and performance expectations, as this will help you articulate how you can contribute to enhancing their service delivery.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and driving transformation initiatives. Use specific examples that highlight your ability to influence decisions and manage performance outcomes. This will demonstrate your capability to provide clear, decisive leadership as outlined in the job description.
✨Emphasise Data-Driven Decision Making
Since the role involves data-led decision making, come equipped with examples of how you've used analytics to drive operational improvements. Discuss any tools or methodologies you've employed to enhance productivity and quality, showcasing your commitment to continuous improvement.
✨Prepare Insight-Led Recommendations
Think about potential insights you could bring to the table regarding the company's Client Services strategy. Prepare a few thoughtful recommendations that align with their objectives, demonstrating your proactive approach and understanding of risk, performance, and opportunity in a complex environment.