At a Glance
- Tasks: Manage complex claims and deliver top-notch service to clients.
- Company: Dynamic insurance firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to work in the vibrant London market with excellent career growth.
- Why this job: Join a team that champions values and makes a real impact in the industry.
- Qualifications: Experience in handling Special Risk claims and strong analytical skills.
The predicted salary is between 69750 - 85250 £ per year.
Role Purpose
To assist on the delivery of the Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships.
Role responsibilities:
- Delivery, through personal ownership and via the team, of a first class service to all customers.
- Management of a portfolio of claims including more complex claims in the team - this may be achieved by personal ownership, working with a more experienced colleague or by oversight of a Claims Adjuster.
- Ownership of personal appraisal and objectives to include personal training and development to support delivery of the Claims Business Plan.
- Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.
- Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).
- Ensuring fair customer outcomes & commerciality when decision making.
- To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime.
- Championing the company values and work in accordance with the organisational behaviours.
- To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct.
Technical Requirements:
- Extensive knowledge of handling Special Risk claims (Political Risk, Trade Credit, Political Violence) in the Lloyd’s market.
- An interest in handling a variety of business lines including Cyber, Intellectual Property and Product Recall.
- In depth knowledge of the workings of the London market especially with regards to core business classes.
- Understanding and knowledge of the market practices and duties and obligations of the parties.
- Microsoft Word, Excel, Access, Outlook, ECF.
Skills and Behaviours:
- Must be a team player, providing support to other members of staff and taking ownership of customer issues when required to.
- Must be adaptable and willing to handle claims emanating from other classes of business.
- Analytical Thinking.
- Demonstrating Professionalism.
Senior Claims Adjuster - Marine in London employer: Next Employment Ltd
As an Insurance Operations Assistant, you will thrive in a dynamic and supportive work environment that values accuracy and collaboration. Our company fosters a culture of continuous improvement and professional development, offering opportunities for growth within the insurance sector. Located in the heart of London, we provide a unique chance to engage with leading industry professionals while contributing to meaningful operational processes that drive success.
