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- Tasks: Lead training and development for the insurance operations team, enhancing service delivery.
- Company: Join a dynamic insurance firm focused on operational excellence and innovation.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Make a real impact by improving processes and empowering colleagues in a fast-paced environment.
- Qualifications: Experience in insurance operations, strong communication skills, and a proactive mindset are essential.
- Other info: Opportunity to work with global partners and develop your career in a leading market.
The predicted salary is between 36000 - 60000 £ per year.
1 day ago Be among the first 25 applicants
Direct message the job poster from Next Employment Ltd
Managing Consultant – London Market Insurance at NEXT EMPLOYMENT LIMITED
Insurance Operations Lead.
You will support the London office, UK Regions and Global outsource partners by overseeing and providing relevant training, development and process reviews and enhancements to the service delivery team who support the Underwriting teams across all service lines.
You will be responsible for the review and enhancement of operational efficiency, embedding best practices, standard processes and controls, and ensuring new and existing colleagues are fully equipped to succeed in their roles. You will also work with outsource partners to ensure that there is service consistency.
Responsibilities
- Onboarding Coordination: Ensuring a consistent and best practice onboarding to ensure that everyone involved in the service delivery has the tools and understanding to deliver their accountabilities.
- You will design and manage a structured onboarding journey for all new joiners.
- Coordinate with HR, IT, and Operations managers to ensure seamless integration.
- Maintain onboarding checklists and ensure documentation is up to date and role specific.
- Develop and maintain a training programme to facilitate and personally deliver effective training across multiple locations to internal staff and Global outsource partners which will include processes, systems, tools, and controls, e.g. Guidewire Policy Centre; Image Right; Reports.
- Create and update user guides, training manuals, and “how-to” documentation, ensuring that these are held in a centralised, and readily accessed repository.
- Deliver refresher training sessions and support upskilling during change projects.
- Support Operations leadership in the development of their teams in terms of technical and business skills.
- You will support teams in identifying skills gaps and capability needs.
- Facilitate access to technical and regulatory training (e.g. Lloyd’s minimum standards, FCA requirements).
- Track training attendance and progress; ensure compliance with all forms of mandatory learning.
- Support and monitor adoption of core operational systems and platforms (e.g., policy admin systems, bordereaux tools).
- Gather feedback from users and provide feedback to relevant stakeholders to help optimise usability and effectiveness.
- Work with UK Change & Transformation project teams on change initiatives, providing training and readiness support.
- Support process mapping, documentation, and improvement workshops.
- Work with team leaders and the Quality Assurance Manager on identifying trends, and areas of concern with how processes and controls are being followed, so that you can provide targeted training interventions.
- Ensure the appropriate engagement of technical Subject Matter Experts so you can provide effective materials, whilst ensuring appropriate and effective use of their time.
- Acting as a point of contact between HR and IT for onboarding.
You will need:
- Experience in an operational lead/management or enablement role within the insurance sector.
- Strong understanding of the London Market, including Lloyd’s operations, compliance, and regulatory environment.
- Proven ability to design and deliver training, including use of e-learning tools.
- Excellent communication and stakeholder management skills.
- Highly organised with strong attention to detail and project coordination ability.
- Working knowledge of Insurance Underwriting systems e.g. Genius Config, GWPC.
- Exceptional interpersonal skills with the ability to work with a team-oriented approach.
- Proven track record in team leadership/management.
- Strong problem solving and decision-making abilities.
- Excellent written and oral communication skills.
- Ability to work effectively in a fast-paced environment.
- Proactive mindset.
- Logical thinker.
- Strong time management.
- Confidence to challenge.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Insurance, Insurance Agencies and Brokerages, and Insurance Carriers
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Insurance Operations Lead employer: Next Employment Ltd
Contact Detail:
Next Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Operations Lead
✨Tip Number 1
Familiarise yourself with the London Market and Lloyd's operations. Understanding the nuances of this environment will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance sector, especially those involved in operations and training. Engaging with industry peers can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in designing and delivering training programmes. Be ready to share specific examples of how you've improved operational efficiency in previous roles.
✨Tip Number 4
Showcase your organisational skills by discussing any project management experiences. Highlight how you've coordinated teams or processes to achieve successful outcomes, as this is crucial for the role.
We think you need these skills to ace Insurance Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational lead roles within the insurance sector. Emphasise your understanding of the London Market and any specific systems you've worked with, such as Genius Config or GWPC.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your ability to design and deliver training programmes. Mention specific examples of how you've improved operational efficiency or enhanced team performance in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong written and oral communication skills. Use clear and concise language, and consider including examples of successful stakeholder management.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your problem-solving and decision-making abilities. Discuss situations where you identified skills gaps or implemented effective training interventions to address operational challenges.
How to prepare for a job interview at Next Employment Ltd
✨Showcase Your Operational Expertise
Make sure to highlight your experience in operational lead or management roles within the insurance sector. Be prepared to discuss specific examples of how you've improved operational efficiency and implemented best practices in previous positions.
✨Demonstrate Training Skills
Since the role involves designing and delivering training, be ready to share your experiences with training programmes. Discuss any e-learning tools you've used and how you tailored training to meet the needs of diverse teams.
✨Communicate Effectively
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you've managed stakeholder relationships and facilitated discussions in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to identify skills gaps or address compliance issues, and be ready to explain your approach and the outcomes.
