Claims Manager Financial Lines

Unusual role for Financial lines claims specialist to join project based insurance specialist.

You will monitor and oversee the work and services provided by MGAs’ in-house claims departments and claims TPAs on delegated authority programs within the UK, Europe and US.

You will proactively ensure that service providers adhere to the Claims Handling Agreements’ terms and conditions and agreed service standards; handling or monitoring the referral of large claims outside of delegated authorities; ensuring appropriate information/documentation is available and internal claims records maintained; advising and updating reinsurers and management where appropriate; managing internal and external relationships; undertake due diligence on new opportunities.

This is genuinely a broad ranging role and you are unlikely to be a specialist across all areas but you should be knowledgeable enough to know the right people to whom ask the right questions.

You will:

• Handle in an accurate and timely manner the referral of large and complex claims and claims falling within the referral criteria of each program; and subsequently monitoring these referred claims in closer detail.
• Report new claims and large loss movements to interested parties/reinsurers and management as required.
• Maintain the flow of information with the actuarial team to ensure all necessary detail is provided to assist with the establishment of claim specific IBNRs at quarter end.
• Oversee monthly analysis of claims performance of live programs with delegated authority and TPAs against expectations to ensure results are in line with forecasts.
• Undertake claims due diligence reviews on new opportunities, which will include UK and overseas travel as required.
• Follow up and resolve MGAs claims audits findings and actions with MGAs/TPAs, providing feedback to the audit team.
• Assist the complaints team with claim related complaints.
• Build and maintain relationships with external parties as applicable to each case.
• Review where required claims TPA’s contracts with external suppliers to ensure best rates and terms are in place.
• Oversee projects as required.
• To maintain compliance with any applicable UK or International statutory or regulatory obligation as required by the role.

You will need

• 6+ years’ claims experience in various classes Financial Lines insurance claims is essential. These classes could include Directors & Officers, Professional Indemnity, Cyber, Political Risk, Contingency, ATE, Legal Expense.
• Exposure to claims in several European jurisdictions an advantage.
• Proficient in office products incl. Word, Excel and PowerPoint.
• Experience of delegated authorities/program management.
• Fluent in European languages advantageous.
• Legal or CII Qualified advantageous.
• Experience within London market gained within Underwriting, MGA, TPA, Claims outsourcing company, Legal or Loss adjusting ESSENTIAL.
• You will be working in the office min 3 days each week which is based in the City