Product Support Analyst in Essex

Product Support Analyst Chelmsford, Essex Hybrid – 2/3 day onsite per week Are you passionate about technology and looking to start or develop your career in IT? We’re looking for a Product Support Analyst to join our growing team, supporting a technology platform within the London Market Insurance sector. You’ll provide first-line application support to clients, troubleshooting issues ranging from account access and password resets to application and API-related queries. You’ll also support user onboarding, manage incidents through an ITSM system and help maintain our knowledge base. We’re looking for someone who has: Excellent communication and customer service skills A genuine interest in IT and technology Strong problem-solving and attention to detail A proactive, can-do attitude The ability to manage multiple priorities A willingness to learn and develop This role would suit a school leaver, recent graduate or early-career IT professional with a background in IT, Computer Science or a related subject. YOU need to be able to work in Chelmsford – this will be office based 3 days per week and home based 2 days per week. Why Apply? This is a fantastic ...