At a Glance
- Tasks: Manage customer enquiries, prepare quotations, and coordinate schedules in a fast-paced environment.
- Company: Growing commercial door and entrance systems company with a supportive team culture.
- Benefits: Competitive salary, stable role, pension scheme, and opportunities for growth.
- Other info: Ideal for those with experience in engineering or service coordination.
- Why this job: Be at the heart of operations, solving problems and ensuring smooth service delivery.
- Qualifications: Highly organised, calm under pressure, and excellent communication skills.
The predicted salary is between 35000 - 38000 £ per year.
Location: Unit 2, Birchwood Trade Estate, London Road, Swanley, Kent, BR8 7QD
Salary: £35,000 - £38,000 depending on experience
Job type: Full Time, Permanent
We are a busy and growing commercial door and entrance systems company specialising in:
- Automatic doors
- Aluminium door fabrication
- Commercial door installation & servicing
- Steel doors
- Drive-thru windows
- Reactive repairs and maintenance
About The Role:
We are looking for a highly organised and commercially minded Service & Quotations Coordinator to manage customer enquiries, quotations, scheduling, and job coordination. This role sits at the centre of the business and requires somebody who can remain calm, organised, and professional while managing multiple live jobs and customer requests.
Key Responsibilities:
- Handling incoming sales and service enquiries
- Preparing quotations for repairs, servicing, and installations
- Liaising with customers regarding ongoing works
- Coordinating engineer schedules and appointments
- Managing job progress and customer communication
- Following up quotations and customer requests
- Processing customer invoices
- Working closely with engineers and suppliers
- Learning technical product knowledge over time
- Supporting smooth project and service delivery
About you:
We are looking for somebody who is:
- Highly organised and process-driven
- Calm and composed under pressure
- Excellent at prioritising multiple tasks
- Confident communicating with customers and engineers
- Commercially aware and detail-focused
- Proactive and solution-oriented
- Professional in both written and verbal communication
Experience within engineering, construction, facilities management, HVAC, fire/security, manufacturing, reactive maintenance, or service coordination environments would be highly advantageous.
Important
This role is focused on customer coordination, organisation, quotation management, and operational support rather than high-pressure sales. We are looking for somebody who enjoys structure, problem-solving, and managing multiple moving parts within a fast-paced service environment.
Benefits:
- Competitive salary
- Stable long-term role
- Supportive team environment
- Opportunity to grow within the business
- Pension scheme
Please click APPLY to send your CV and a short covering email outlining your relevant experience.
Candidates with the experience or relevant job titles of; Service Coordinator, Quotations Coordinator, Engineering Service Coordinator, Field Service Administrator / Controller, Maintenance Coordinator, Works Coordinator, Facilities Management Operations Coordinator may also be considered for this role.
Service & Quotations Coordinator in Kent employer: Next Doors Ltd
As a Service & Quotations Coordinator at our thriving commercial door and entrance systems company in Swanley, you will be part of a supportive team that values organisation and professionalism. We offer a competitive salary, a stable long-term role, and ample opportunities for personal and professional growth within a dynamic work environment. Join us to contribute to meaningful projects while enjoying a structured and problem-solving focused workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Quotations Coordinator in Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Next Doors Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Next Doors Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Quotations Coordinator in Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Next Doors Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Next Doors Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Next Doors Ltd!
How to prepare for a job interview at Next Doors Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
