Virtual Chief Information Officer (vCIO) in London

Next Dimension's Virtual Chief Information Officer (vCIO) is the strategic technology voice at the executive table for a portfolio of clients. Acting as an outsourced, fractional CIO, the vCIO partners directly with client owners and C-suite leadership to translate business goals into a multi-year technology roadmap, a defensible IT budget, and a security posture built for where the client is headed, not just where they are today.

The vCIO drives Technology Business Reviews (TBRs), multi-year roadmaps, budget planning, vendor and contract oversight, and framework-based risk and compliance alignment, working closely with each client's Account Manager, Customer Success Manager, and Sales Engineer. This is an executive-facing role built on judgment and trust, where turning technical risk into a decision a business owner can act on and fund is the core skill.

• Strategic IT Advisory & Executive Relationship Management
  • Executive Relationship Ownership: Serve as the primary strategic point of contact and trusted advisor for an assigned portfolio of clients, engaging directly with owners, C-suite, and other executive decision-makers.
  • Technology Business Reviews: Lead recurring TBRs (quarterly or as scoped), reviewing performance, risk, spend, and upcoming initiatives against each client's business objectives.
  • Technology Roadmapping: Build and maintain 1-3 year technology roadmaps for each client, aligning infrastructure, cloud, security, and connectivity investments with business growth plans.
  • Executive Escalation: Act as the escalation point for strategic, non-operational client concerns, partnering with Operations leadership to resolve them.
• Budget, Vendor & Contract Oversight
  • IT Budget & Capital Planning: Develop and manage client IT budgets and multi-year capital plans, ensuring spend is defensible, ROI-driven, and benchmarked appropriately.
  • Vendor & Contract Management: Evaluate, recommend, and negotiate third-party technology vendors and contracts on the client's behalf, holding vendors accountable to SLAs.
  • Solution Scoping: Quote and scope new solutions in partnership with Sales Engineering and Account Management, and manage licensing and renewal cycles.
• Risk, Compliance & Security Alignment
  • Framework Alignment: Align client environments against a recognized security framework (NIST CSF, CIS Controls IG2/3, or similar) regardless of regulatory status, using the framework as a maturity benchmark rather than a compliance checkbox.
  • Risk Register Ownership: Own and maintain each client's risk register within Next Dimension's GRC platform, tracking identified risks, owners, mitigation status, and residual risk over time.
  • Vendor Risk Assessment: Conduct technology-focused vendor risk assessments on each client's third-party vendors and critical suppliers, documented within the GRC platform.
  • Compliance Guidance: Guide clients through industry-specific compliance frameworks — SOC 2, CMMC, CPCSC, TISAX, and similar — in coordination with ND's GRC service line.
  • Cyber Insurance Alignment: Review each client's cyber insurance coverage against their actual security posture, and flag gaps ahead of renewal or claim events.
  • Business Continuity: Develop and maintain disaster recovery and business continuity plans in partnership with technical delivery teams.
  • Risk Translation: Translate technical risk (e.g., MFA gaps, unmanaged endpoints, unsupported systems) into business-language recommendations that leadership can act on and fund.
• Account Growth & Cross-Functional Collaboration
  • Expansion Identification: Identify expansion opportunities across ND's service lines (Managed IT, Private Cloud, Cybersecurity, Connectivity, Colocation) within the existing client base.
  • Renewal & Growth Partnership: Partner with Account Managers, Customer Success Managers, and Sales Engineers on renewals, upsell strategy, and net-new opportunities sourced through the vCIO relationship.
  • Operational Collaboration: Collaborate with the Service Desk, Engineering, and Operations to ensure roadmap commitments are delivered.
  • M&A & Inflection-Point Advisory: Lead technology due diligence and integration planning for clients navigating M&A activity or other major growth inflection points.
  • Emerging Technology Evaluation: Proactively evaluate emerging technology (AI adoption, automation, major platform shifts) for client relevance.
  • Strategic Documentation: Maintain current technical documentation of each client's roadmap, architecture decisions, TBR history, and strategic risk/compliance posture within ND's PSA and documentation platforms.

This is an executive-facing advisory role, not a technical delivery role. You'll spend real time in boardrooms and C-suite conversations, and you need the presence and judgment to hold your own there — including the ability to tell a client something they don't want to hear about risk or cost.

The horizon here is long. Where a lot of the business runs on this week's ticket queue, your job is to keep one eye on where each client needs to be in one to three years, and to keep that plan alive even when the day-to-day pulls everyone else's attention elsewhere.

You need enough technical depth to be credible with engineers, and enough business fluency to be credible with a CFO or owner in the same week. Neither alone is enough for this role.

• 7+ years of progressive experience in IT leadership, IT consulting, or a senior technical account role, including meaningful experience within an MSP or MSSP environment.
• Demonstrated ability to communicate technical risk and strategy to non-technical business owners and executive audiences.
• Working knowledge of IT infrastructure, cloud platforms (Azure preferred), networking/connectivity, and modern cybersecurity practices.
• Experience building and presenting technology roadmaps, budgets, and business reviews to clients or internal stakeholders.
• Familiarity with security frameworks (NIST CSF, CIS Controls) and compliance frameworks (SOC 2, CMMC, or similar).
• Valid driver's license and ability to travel regularly among ND's client sites.

• Bachelor's degree in Information Technology, Business, or a related field, or equivalent professional experience.
• Prior experience carrying a quota or growth target tied to an existing account portfolio.
• Familiarity with ConnectWise, IT Glue, LogicMonitor, NinjaOne, Todyl, or GRC platforms.
• Experience serving manufacturing/automotive, professional services, or other verticals relevant to ND's client base.
• Industry certifications such as CISSP, CISM, ITIL, or PMP.
• Experience with technology due diligence or advisory work tied to M&A or major growth inflection points.

• Client retention and expansion revenue within the assigned portfolio meet or exceed target.
• Every managed client has a current technology roadmap and an up-to-date risk/compliance posture on file in ND's GRC platform.
• Clients view their vCIO as a strategic partner in growth decisions, not solely as an escalation path for IT issues.
• Technology Business Reviews are delivered on cadence, with clear follow-through on action items.

• Competitive salary
• Health and wellness benefits
• Opportunity for professional growth
• Collaborative work environment with industry experts

This role is based out of one of Next Dimension's offices (Windsor, London, Detroit, or future Guelph), with regular in-person travel to client executive meetings across the region. Some early or late meetings should be expected, to accommodate client executive schedules.

As per the provisions of Ontario Bill 190:

• This is a current vacancy, as yet unfilled;
• We use AI for screening purposes only;
• The salary range for this position is $115,000 to $145,000;
• We do not require our applicants to have Canadian experience.

Next Dimension is a CIO Strategist firm; we provide managed IT services that align the server room and the boardroom by providing a framework to fill gaps in reliability, security, and resourcing. To successfully achieve this, Next Dimension cultivates a workplace culture around the Employee Experience in which we seek to optimize the moments that matter for each and every employee.

Next Dimension's vCIOs work inside a dedicated GRC platform that tracks each client's risk register, framework alignment, and compliance posture in one place, giving clients audit-ready evidence rather than a folder of one-off assessments.

Next Dimension is committed to the National Centre for Truth & Reconciliation's Call to Action 92, to ensure that Indigenous Peoples have equitable access to jobs, training, and education opportunities. To that end all our employees are trained in OCAP Awareness and the importance of Digital Sovereignty to the First Nations.

Next Dimension is an equal-opportunity employer. We welcome and encourage applications from people of all backgrounds, and accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however, only those selected for an interview will be contacted.