Senior Systems Engineer - Tier 3 (Service Desk) - 2 Positions in London

Senior Systems Engineer - Tier 3 (Service Desk) - 2 Positions in London

London Full-Time 40500 - 49500 £ / year (est.) No working from home possible
Next Dimension

At a Glance

  • Tasks: Solve complex technical issues and design innovative systems for diverse clients.
  • Company: Next Dimension, a leading CIO Strategist firm focused on managed IT services.
  • Benefits: Health coverage, paid time off, professional development support, and essential tech tools.
  • Other info: Inclusive workplace culture with a commitment to professional growth and diversity.
  • Why this job: Join a dynamic team and make a real impact in the tech industry.
  • Qualifications: 7+ years in virtualization and enterprise messaging; strong communication skills required.

The predicted salary is between 40500 - 49500 £ per year.

Successful applicants must possess expert problem solving skills with the ability to work independently and with teams to meet aggressive project timelines. It is also essential for our consultants to demonstrate strong verbal and written communication skills and the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts. We are looking for ambitious and enthusiastic individuals who share our core values and our commitment to Integrity, innovation, client needs, and ongoing professional development.

The Senior System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design, implementation and integrity of customer’s systems, along with coordinating complex projects. There is a requirement for some after-hours work and an on-call schedule.

Skills & Qualifications:

  • 7+ years’ experience in designing, implementing, and supporting virtualization platforms
  • 7+ years’ experience in designing, implementing, and supporting enterprise messaging environments
  • 5+ years’ experience in Key Microsoft technologies, such as Remote Desktop Services and SQL Server in enterprise environments

Requirements of Role:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on VMware, Microsoft Hyper V, and Virtuozzo
  • Design, implementation, and support services for Microsoft related technologies: Windows Server, SharePoint, Active Directory etc.
  • Implementation & IT support relating to technical issues involving Linux operating systems
  • Familiarity of NAS & SAN technologies
  • Experience in Layer 2 / Basic Layer 3 networking
  • Demonstrated excellent client communication skills
  • System documentation and consulting services to include system reviews and recommendations
  • Engineer and implement system solutions for customers using technologies that meet their needs
  • Experience in Implementing and supporting disaster recovery solutions
  • Microsoft Office 365
  • Remote access solution implementation and support: VPN, and Terminal Services
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Storage architecture experience
  • HPC solution architect
  • Programming/Scripting skills
  • Cisco Duo
  • Logic Monitor
  • Ninja One
  • PowerBi and Power Automate experience an asset

Education and Certification:

  • Related Technical Diploma/Degree is encouraged
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, MCSE, RHCE, Citrix CCEA, Virtuozzo, MS-900, MS-102

Benefits:

  • Health and dental coverage
  • Paid time off
  • Professional development support
  • Technology and tools required to succeed

Automated tools, including artificial intelligence, may be used to support the screening and organization of applications. All hiring decisions are reviewed by human decision-makers.

We are an equal opportunity employer and are committed to creating an inclusive workplace. Accommodations are available upon request throughout the recruitment process.

Next Dimension is a CIO Strategist firm; we provide managed IT services that align the server room and the boardroom by providing a framework to fill gaps in reliability, security, and resourcing. To successfully achieve this, Next Dimension cultivates a workplace culture around the Employee Experience in which we seek to optimize the moments that matter for each and every employee.

Next Dimension is committed to the National Centre for Truth & Reconciliation's Call to Action 92, to ensure that Indigenous Peoples have equitable access to jobs, training, and education opportunities. To that end all our employees are trained in OCAP Awareness and the importance of Digital Sovereignty to the First Nations.

Next Dimension is an equal-opportunity employer. We welcome and encourage applications from people of all backgrounds, and accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Senior Systems Engineer - Tier 3 (Service Desk) - 2 Positions in London employer: Next Dimension

Next Dimension is an exceptional employer that prioritises the Employee Experience, fostering a collaborative work environment where industry experts come together to drive innovation in managed IT services. With a competitive salary and commission structure, along with health and wellness benefits, employees are encouraged to grow professionally while contributing to meaningful projects that align with both client needs and the company's long-term goals. Located in a vibrant community, Next Dimension also champions diversity and inclusion, ensuring equitable access to opportunities for all employees, including training on Indigenous Peoples' rights and digital sovereignty.

Next Dimension

Contact Details:

Next Dimension Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Senior Systems Engineer - Tier 3 (Service Desk) - 2 Positions in London

Join the IT Consultancy Buzz

Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Next Dimension values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!

Show Off Your Skills

Create a personal project or case study relevant to the challenges Next Dimension might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.

Leverage LinkedIn for Connections

Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Next Dimension!

Direct Apply to Next Dimension

Let's not forget to apply directly through the Next Dimension website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!

We think you need these skills to ace Senior Systems Engineer - Tier 3 (Service Desk) - 2 Positions in London

Expert Problem Solving Skills
Verbal Communication Skills
Written Communication Skills
Virtualization Platforms
Enterprise Messaging Environments
Microsoft Technologies (Remote Desktop Services, SQL Server)
Windows Server

Some tips for your application 🫡

Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Next Dimension.

Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!

Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Next Dimension. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.

Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!

How to prepare for a job interview at Next Dimension

Brush Up on Your Technical Skills

For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.

Showcase Your Problem-Solving Approach

IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.

Know the Business Impact of IT Solutions

When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.

Prepare for Behavioural Questions

Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.