At a Glance
- Tasks: Provide top-notch tech support and solve problems for users via phone and email.
- Company: Join Next Dimension, a forward-thinking IT firm focused on employee experience.
- Benefits: Competitive salary, ongoing training, and a supportive work culture.
- Other info: Flexible work environment with opportunities for growth and learning.
- Why this job: Kickstart your tech career while making a real difference in user experiences.
- Qualifications: Tech-savvy with strong communication skills and a passion for problem-solving.
The predicted salary is between 33750 - 41250 £ per year.
Successful applicants must possess expert problem solving skills with the ability to work independently and with teams to meet aggressive project timelines. It is also essential for our technicians to demonstrate strong verbal and written communication skills and the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts. We are looking for ambitious and enthusiastic individuals who share our core values and our commitment to Integrity, innovation, client needs, and ongoing professional development.
The Next Dimension Service Desk Technician maintains user up-time and improves their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and delivering exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. There is a requirement for some after-hours work and an on-call schedule.
Responsibilities include:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Identify user problems and work within a structured problem management and resolution process to remediate them within established response and resolution times.
- Collaborate and work with other staff and vendor support resources to resolve issues.
- Follow-up and update customer status, information and documentation.
- Utilize our remote monitoring and management and automation solutions along with other service-specific tools and technologies to deliver remote user support services.
Required Skills & Qualifications:
- Experience with Microsoft Operating systems and Office Suite
- Excellent knowledge of software and technologies
- Strong interpersonal skills required to effectively communicate with users and vendors
- Passion for teamwork, continuing education, problem solving and exceptional customer service
- Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
- Experience in troubleshooting software and hardware including servers and networks
- Familiarity with enterprise server and storage infrastructure
- Supporting infrastructure over LAN/WAN/MAN networks
- Demonstrated excellent client communication skills
Education and Certification:
- Related Technical Diploma/Degree is encouraged
- Microsoft MCSE or other relevant vendor certifications
Next Dimension is committed to the National Centre for Truth & Reconciliation's Call to Action 92, to ensure that Indigenous Peoples have equitable access to jobs, training, and education opportunities. To that end all our employees are trained in OCAP Awareness and the importance of Digital Sovereignty to the First Nations. Next Dimension is an equal-opportunity employer. We welcome and encourage applications from people of all backgrounds, and accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
CX Service Desk Technician - Tier 1 in London employer: Next Dimension
Next Dimension is an exceptional employer that prioritises the Employee Experience, fostering a collaborative work environment where industry experts come together to drive innovation in managed IT services. With a competitive salary and commission structure, along with health and wellness benefits, employees are encouraged to grow professionally while contributing to meaningful projects that align with both client needs and the company's long-term goals. Located in a vibrant community, Next Dimension also champions diversity and inclusion, ensuring equitable access to opportunities for all employees, including training on Indigenous Peoples' rights and digital sovereignty.
StudySmarter Expert Advice🤫
We think this is how you could land CX Service Desk Technician - Tier 1 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Next Dimension. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Next Dimension before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CX Service Desk Technician - Tier 1 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Next Dimension:Your cover letter is your chance to shine! Tell us why you want to work at Next Dimension specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Next Dimension!
How to prepare for a job interview at Next Dimension
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
