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- Tasks: Deliver exceptional customer experiences and assist with product selection in a vibrant retail environment.
- Company: Join the iconic Victoria’s Secret team at Westfield London.
- Benefits: Enjoy flexible schedules, 25% off products, and access to health services.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Passion for retail and eagerness to learn about products and customer service.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 11 - 13 £ per hour.
As a Sales Associate at Victoria’s Secret you’ll work in an exciting, engaging, fast-paced environment, surrounded by a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…
- Customer Service - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best.
- Visual Merchandising - with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed!
- Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
About you
- Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do.
- Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge always wanting to take part in the amazing learning programmes we have to offer.
- Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers.
- Team Player - You are flexible, supportive and contribute to a positive working environment for all team members.
- Fast is fun - you like to work in a busy environment and can adapt to completing different tasks throughout the day.
Being part of our iconic world isn’t the only thing we have on offer, you’ll also have access to:
- Set flexible working schedules to suit both the business and your lifestyle.
- 25% off a wide selection of styles at Victoria's Secret, Next, Gap in-store.
- Exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health, and wellbeing services, including 24/7 digital GP.
- Learning and development opportunities, as well as on-the-job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include 'Workplace Adjustments' in the subject line).
What’s Next?
Show us what you can do. Submit your application online and our in-store recruiters will take a first look at your experience and strengths.
Pre-screening - Let’s talk. If you’re successful at this stage we will get in touch for an initial conversation by video or phone to learn more about you and share what the team is looking for.
In-store Assessment - Show us what you can do. You’ll be invited to an in-store assessment or interview to experience the role first-hand and talk through your experience in more detail. For management roles, this may also include a competency-based interview.
Offer - If it’s the right match, our in-store recruiters will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
Team Overview
Retail is where customers meet NEXT. Step into any of our stores and you’ll find energy, variety and opportunity. No two days are the same. It’s fast-paced, full of growth and all about our brilliant collaborative team. From outlets to full-range stores, there’s space for you to make your mark.
About Victoria's Secret
Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and Next plc group uniting two global retail leaders to deliver iconic lingerie, seamless service, and standout brand storytelling across our stores and digital platforms. We’re home to the world’s most-loved lingerie, iconic sleepwear, athleisure, swim, and award-winning fragrances. But it’s our people who make the magic. Our teams create unforgettable customer moments while shaping an inclusive and supportive workplace where individuality is celebrated. We believe in potential as much as experience. If you’re passionate about the brand, aligned with our values, and excited to grow – even if you don’t tick every box – we’d still love to hear from you. So, apply today and help to shape the future of one of the world’s most iconic brands, where every colleague is empowered to feel confident, valued, and unapologetically themselves.
Challenges. Opportunities. The future. Let’s take it on at NEXT.
Sales Associate - V S London Westfield (N112871) employer: Next Careers
Contact Detail:
Next Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - V S London Westfield (N112871)
✨Tip Number 1
Get to know the brand! Before your interview, dive into Victoria's Secret's products and values. This way, you can show your passion for the brand and how you can contribute to delivering that exceptional customer experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer find the perfect product or handle a tricky situation. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be ready to showcase your teamwork! During the in-store assessment, highlight your ability to work well with others. Share examples of how you've contributed to a positive environment in past roles – it’s all about those relationships that count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Victoria's Secret!
We think you need these skills to ace Sales Associate - V S London Westfield (N112871)
Some tips for your application 🫡
Show Your Passion: Let your love for retail shine through in your application! Share specific examples of how you've created memorable customer experiences or how you connect with products. We want to see that spark!
Tailor Your CV: Make sure your CV is tailored to the Sales Associate role. Highlight relevant experience and skills that match the job description. We’re looking for team players who thrive in a fast-paced environment, so don’t hold back!
Be Authentic: When writing your cover letter, be yourself! We value individuality, so let your personality come through. Share why you’re excited about joining Victoria’s Secret and how you can contribute to our amazing team.
Apply Online: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you in front of our recruiters. Plus, it shows you’re serious about joining our iconic brand!
How to prepare for a job interview at Next Careers
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Victoria’s Secret's products and values. Dive into their website, social media, and any recent news. This will not only show your passion for the brand but also help you answer questions about why you want to work there.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think of situations where you went above and beyond to help a customer. This is crucial for a Sales Associate role, so be ready to share these stories!
✨Dress the Part
Since you’re applying for a role in retail, it’s important to dress appropriately for the interview. Aim for a smart-casual look that reflects the brand’s style. This shows that you understand the company culture and are serious about the position.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask your interviewer. This could be about team dynamics, training opportunities, or how success is measured in the role. It demonstrates your interest in the position and helps you gauge if it’s the right fit for you.