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For Companies At a Glance
- Tasks: Lead global checkout strategy and optimise payment conversion for a seamless user experience.
- Company: NEXT, a leading eCommerce brand with a focus on innovation and teamwork.
- Benefits: 25% off products, performance bonuses, on-site nursery, and health services.
- Other info: Join a supportive culture with excellent career development opportunities.
- Why this job: Make a real impact on global payment systems while leading a dynamic team.
- Qualifications: Experience in eCommerce product management and strong data interpretation skills.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a Product Channel Manager to join our eCommerce Developments team! Based from NEXT Head Office in Enderby, Leicestershire.
The Role
As a Product Channel Manager, you will lead the strategy and execution of our global checkout experience across a multi client landscape. In this critical, product centric leadership role, you will be responsible for maximising payment conversion success while minimising technical drop offs and transaction errors to ensure a frictionless order placement journey. You will manage a team of 3-4, ensuring our worldwide payment infrastructure remains seamless, secure, and expertly optimised for diverse regional preferences.
Responsibilities
- Take end-to-end ownership of the payment and checkout success rates.
- Identify, diagnose and resolve friction points that lead to cart abandonment.
- Monitor and reduce technical payment errors and authorisation failures to ensure a high integrity transaction flow.
- Define the roadmap for worldwide payment methods, ensuring we support local preferences and regional compliance across all clients.
- Balance requirements and feature parity across various client implementations within the ecosystem.
- Directly manage and coach a team of 3-4 product owners.
- Serve as a senior mentor within the department, upskilling the team in product discovery, delivery and data informed decision making.
- Foster a high-performance, product centric culture that prioritises user experience and measurable outcomes.
- Understand the unit economics of payments, including interchange fees, processing costs, and the financial impact of fraud mitigation.
- Establish KPIs and dashboards to track checkout health, using data to justify roadmap prioritisations.
- Lead a rigorous experimentation program to validate checkout optimisations before global rollout.
- Manage relationships with global payment service providers (PSPs) and fraud prevention partners to ensure optimal service levels.
- Work closely with Engineering, UX Design, Finance, and Legal to deliver compliant and high-performing payment features.
Qualifications
- Proven experience as a line manager for a team of product owners.
- Significant experience in eCommerce product management - specifically within checkout, payments, or order management systems.
- Strong understanding of global payment types (e.g., Digital Wallets, Local Cards, BNPL) and the nuances of international eCommerce.
- Strong ability to interpret complex data sets and financial metrics to drive product strategy.
- Ability to manage the complexity of a multi client, worldwide platform.
- Strong technical literacy regarding APIs and payment processing flows.
- Exceptional communication skills, with the ability to influence stakeholders at all levels.
Benefits
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Company performance based bonus
- On-site Nursery available; OFSTED outstanding in all areas
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- Restaurants with great food at amazing prices
- Access a digital GP and other free health and wellbeing services
- Free on-site parking
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include ‘Workplace Adjustments’ in the subject line), or call us on 0116 284 2486 and leave a voicemail.
Product Manager employer: Next Careers
Contact Detail:
Next Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Product Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to product management. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and strategies.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past experiences, focus on specific projects where you maximised payment conversion or resolved technical issues. We want to see how you’ve made an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Product Channel Manager position!
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Channel Manager role. Highlight your experience in eCommerce product management, especially around checkout and payments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience managing product owners or leading teams.
Showcase Your Data Skills: Since this role involves interpreting complex data sets, make sure to highlight your analytical skills. Share examples of how you've used data to drive product strategy or improve payment conversion rates in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Next Careers
✨Know Your Product Inside Out
Before the interview, dive deep into the specifics of payment systems and checkout processes. Familiarise yourself with various global payment types and their nuances. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Product Channel Manager, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching and mentoring. Highlight your ability to foster a high-performance culture and how you've previously upskilled team members.
✨Data-Driven Decision Making
Be ready to discuss how you've used data to inform product strategies. Bring examples of KPIs you've established or dashboards you've created to track performance. This shows that you understand the importance of data in driving product success and can apply it effectively.
✨Understand the Bigger Picture
Research NEXT and its eCommerce landscape. Understand their current payment infrastructure and any challenges they might face. This knowledge will allow you to ask insightful questions during the interview and position yourself as a candidate who is already thinking about solutions.