At a Glance
- Tasks: Lead the future of eCommerce search and product discovery with innovative AI solutions.
- Company: Join NEXT, a leading retail brand with a focus on digital innovation.
- Benefits: Enjoy discounts, bonuses, health services, and a supportive work environment.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Shape customer experiences and drive impactful change in a fast-paced eCommerce setting.
- Qualifications: Proven experience in digital product management and eCommerce discovery.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for a Product Channel Manager to join our eCommerce Development team here at NEXT! Based onsite at NEXT Head Office in Enderby, Leicestershire with great benefits!
The Role:
At NEXT, search and product discovery are becoming one of the most strategically important areas of eCommerce. As customer behaviour evolves beyond traditional browse journeys into AI-assisted and conversational discovery experiences, we are investing heavily in the future of how customers find products across our digital platforms.
As Product Channel Manager for search & product discovery, you will champion the front end customer experience across our digital platforms, leading everything from core Search and Product Listing Pages (PLPs) to filtering, sorting, navigation and next generation AI journeys.
Working within our eCommerce Product team, you will work closely with the Head of Search and our Data Science colleagues. While they focus on the underlying algorithms, ranking and relevance, your role is to translate that technical strategy into intuitive customer experiences and robust product capabilities.
You will completely own the roadmap, backlog and delivery across web and app - collaborating seamlessly with Data Science & Engineering, UX and eCommerce Trading teams to ensure every initiative is commercially impactful, beautifully designed and flawlessly executed.
What You’ll Take On:
- Product Ownership & Delivery: Own the end to end roadmap and backlog for web and app Search & Discovery, translating business and customer needs into clear, scalable requirements.
- Search & Discovery: Core ownership of search results, filtering and navigation. You will drive the transition from traditional keyword search to next generation, AI-assisted and conversational discovery.
- Operational & Performance Management: Monitor day to day search performance and KPIs, troubleshooting live issues to ensure platform stability and commercial effectiveness during peak trading. Manage relationships with search technology partners and lead proof of concepts to assess the capability and scalability of emerging platforms.
- Collaboration & Stakeholder Management: Partner with Data Science & Engineering, UX and Trading teams to align priorities and champion future search opportunities.
What You’ll Bring:
- You are an experienced and proven digital product leader with a strong understanding of eCommerce discovery experiences and customer journeys.
- You are commercially minded, highly collaborative and comfortable operating in a fast moving, high scale eCommerce environment.
- You combine strategic thinking with hands on delivery capability and enjoy working closely with engineering and cross-functional teams to turn ideas into customer facing products.
- You are excited by the future of AI-assisted commerce, conversational interfaces and the evolution of product discovery beyond traditional browse and search journeys.
- Significant experience in Product Management, Product Ownership or Digital Product Delivery.
- Experience working on eCommerce search, discovery, navigation, PLP or related customer journey experiences.
- Strong experience managing complex delivery backlogs and cross-functional product development.
- Experience working closely with engineering teams in agile delivery environments.
- Excellent stakeholder management and communication skills.
- Strong commercial awareness and data-driven decision making.
- Experience with search and discovery platforms such as Bloomreach, Algolia, Constructor, Coveo, Google Commerce or similar technologies.
- Experience working with experimentation, personalisation or recommendation platforms.
- Understanding of modern eCommerce discovery concepts including semantic search, conversational interfaces and AI-assisted shopping journeys.
- Experience within large-scale retail or marketplace environments.
Benefits:
- 25% off most NEXT, MADE, Lipsy, Gap and Victoria's Secret products (when purchased through NEXT)
- Company performance based bonus
- On-site Nursery available; OFSTED outstanding in all areas
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- Restaurants with great food at amazing prices
- Access a digital GP and other free health and wellbeing services
- Free on-site parking
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Direct to Work - Discount online and in-store, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.
Product Channel Manager - eCommerce Search & Discovery employer: Next Careers
At NEXT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Located in Enderby, Leicestershire, our Head Office provides a supportive environment with fantastic benefits, including generous discounts, an on-site nursery, and access to health and wellbeing services. We are committed to employee growth, providing opportunities for professional development and a chance to be at the forefront of eCommerce advancements in AI-assisted product discovery.
StudySmarter Expert Advice🤫
We think this is how you could land Product Channel Manager - eCommerce Search & Discovery
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Next Careers are looking for when hiring for a Product Channel Manager - eCommerce Search & Discovery.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Next Careers for the Product Channel Manager - eCommerce Search & Discovery, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Next Careers as a Product Channel Manager - eCommerce Search & Discovery, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Next Careers’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Product Channel Manager - eCommerce Search & Discovery.
We think you need these skills to ace Product Channel Manager - eCommerce Search & Discovery
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Next Careers, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Next Careers's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Next Careers. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Next Careers
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Next Careers uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Next Careers. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
