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- Tasks: Provide first-line support for warehouse systems and troubleshoot tech issues.
- Company: Join Next, a leading FTSE-100 retail company with a global presence.
- Benefits: Enjoy discounts, bonuses, health services, and flexible working options.
- Why this job: Be part of a fast-growing team and work with innovative warehouse technology.
- Qualifications: Experience with incident logging systems and a passion for tech support.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
About us
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland? We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world!
Your role
While you’ll have heard our name, there’s a lot you probably don’t know about Next. Like how we create most of our systems ourselves – whether it’s a website, mobile app or application. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business. Our huge warehouse estate in Yorkshire is held together by the Warehouse team, the warehouses have an enormous amount of tech that allow us to receive, store, pick and pack items for our customers - handling everything from socks to sofas! The Warehouse team focuses heavily on automation which includes 40 miles of conveyor linking everything together across our sites, hundreds of storage and picking robots - a very fast moving, continuously changing part of NEXT Technology.
We are seeking a talented and passionate Technical Support Analyst to join our team in the Warehouse Systems Technology department. This is a first-line support position which will require shift work across weekdays and weekends and has a hybrid working requirement post-training, so please bear this in mind when applying. You will work Mon-Fri on-site during your initial weeks of training, within probation. So being able to commute to our South Elmsall complex is key to this role and your success.
You will provide support to Warehouse & Distribution users across the business on a number of existing systems whilst investigating in-house developed system enhancements and identifying bugs in the system applications. An understanding of the business impact of the incidents received and how to prioritise accordingly is essential. There will be escalation of high priority and business impacting issues to the relevant individuals and ensure the integrity of data by recording all actions for Incidents and Service Requests in the ServiceNow Service Management tool. You’ll also work closely with the development teams and key business users to keep everyone up to date and head off any issues that might be on the horizon.
About you
In addition, you’ll also use and enhance our in-house technologies. This will involve a range of tech. The ideal candidate will have experience with:
- Incident logging systems such as ServiceNow
- Google G Suite
- Warehouse Management systems
What’s next
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Company performance based bonus
- On-site Nursery available; OFSTED outstanding in all areas
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- Restaurants with great food at amazing prices
- Access a digital GP and other free health and wellbeing services
- Free on-site parking
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.
Technical Support Analyst - Warehouse Systems Technology in Pontefract employer: Next Careers
Contact Detail:
Next Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - Warehouse Systems Technology in Pontefract
✨Tip Number 1
Get to know the company inside out! Research Next's values, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone vouch for you can make all the difference when it comes to landing that interview.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical support and warehouse systems. Mock interviews with friends or family can help you feel more confident and ready to impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily.
We think you need these skills to ace Technical Support Analyst - Warehouse Systems Technology in Pontefract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Analyst role. Highlight any relevant experience with incident logging systems like ServiceNow and your familiarity with warehouse management systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our Warehouse Systems Technology team. Share specific examples of how you've tackled tech challenges in the past, and let us know why you’re excited about working with us at Next.
Showcase Your Problem-Solving Skills: As a Technical Support Analyst, problem-solving is key. In your application, mention instances where you've successfully resolved issues or improved processes. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re always on the lookout for passionate individuals like you to join our team!
How to prepare for a job interview at Next Careers
✨Know Your Tech
Familiarise yourself with the specific technologies mentioned in the job description, like ServiceNow and Google G Suite. Be ready to discuss how you've used similar tools in past roles or projects.
✨Understand the Business Impact
Prepare to explain how incidents can affect business operations. Think of examples where you prioritised issues based on their impact and how you communicated these to your team or management.
✨Show Your Problem-Solving Skills
Be ready to share specific instances where you identified bugs or system enhancements. Highlight your analytical skills and how you collaborated with development teams to resolve issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the Warehouse Systems Technology department and its challenges. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
