At a Glance
- Tasks: Coordinate payment incidents and manage chargebacks to ensure smooth transactions.
- Company: Join NEXT, a leading FTSE-100 retail company with a vibrant culture.
- Benefits: Enjoy discounts, bonuses, and access to health and wellbeing services.
- Other info: Dynamic team with excellent career growth opportunities and support networks.
- Why this job: Make a real impact in a fast-paced environment while solving complex problems.
- Qualifications: Experience in online payments and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
The role involves being the central point of coordination for payment incidents and chargeback management. You will take responsibility for the integrity of our payment platforms, ensuring disruptions are minimised and financial losses are mitigated.
- Incident Coordination: Act as the central link between Finance, internal tech teams, and third-party acquirers to resolve payment priority incidents.
- Chargeback Management: Investigate and defend inbound chargebacks for Worldpay and Amex, working toward a 100% defence rate and improving our overall win rate.
- System Oversight: Manage and coordinate new Merchant ID (MID) requests for our online and retail platforms, including our Total Platform clients.
- Relationship Management: Maintain strong relationships with third-party providers to ensure they deliver according to our service level agreements.
- Process Improvement: Audit manual payment processes and update Standard Operating Procedures (SOPs) to ensure we are always working efficiently.
- Analytical Reporting: Review chargeback data and volumes, providing clear insights to stakeholders across the business.
What you’ll bring: We are looking for a person who is highly technical, independent, and thrives under pressure.
- Payment Expertise: Proven experience in online payments and incident coordination within a fast-paced environment.
- Technical Mindset: A logical problem solver who can make high-quality decisions quickly when faced with complex system issues.
- Analytical Skills: Strong data skills with an exceptional working knowledge of Google Sheets or Excel.
- Communication: An inspiring communicator who can confidently present findings to internal teams and external third parties.
- Organisation: Methodical and efficient, with a sharp eye for detail even when working to tight timescales.
- Adaptability: A positive attitude toward learning and a willingness to adapt as our business needs change.
Desirable Criteria:
- SQL Knowledge: Experience with SQL is a plus, helping you dive deeper into our data.
- Experience of working in a large corporate environment.
- T&E Experience: Familiarity with Travel & Expense platforms and expense submissions.
Please note this is an office-based role.
Benefits:
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT).
- Company performance based bonus.
- Sharesave scheme.
- On-site Nursery available; OFSTED outstanding in all areas.
- 10% off most partner brands & up to 15% off Branded Beauty.
- Early VIP access to sale stock.
- Access to fantastic discounts at our Staff Shops.
- Restaurants with great food at amazing prices.
- Access a digital GP and other free health and wellbeing services.
- Free on-site parking.
- Financial Wellbeing - Save, track and enhance your financial wellbeing.
- Apprenticeship - Grow and develop on the job whilst gaining a qualification.
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store.
- Support Networks - Access to Network Groups to empower and celebrate each other.
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.
What’s Next? Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths. If you are invited to an interview, you may be asked to present an interview task or portfolio and talk through your experience in a competency-based interview. It is also your chance to ask questions and get to know us. If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
Team Overview: Finance is where we turn ambition into action. This team protects value, funds growth, and gives leaders timely insight. From reporting to managing risk, your work keeps decisions sharp, ensuring the business stays on course and ready to take on the next big challenge.
About NEXT: You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland? We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy online from over 70 countries around the world! So we’ve gone global! Challenges. Opportunities. The future. Let’s take it on at NEXT.
Payment Operations Specialist - Payment Incident & Chargeback employer: Next Careers
At Next, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Payment Operations Specialist in our Leicester office, you'll benefit from a range of perks including generous discounts, a performance-based bonus, and access to professional development opportunities, all while working in a supportive environment that values your contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Operations Specialist - Payment Incident & Chargeback
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Next Careers. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Payment Operations Specialist - Payment Incident & Chargeback
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Next Careers.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Next Careers's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Next Careers
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Next Careers.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Next Careers will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Next Careers employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
