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For Companies At a Glance
- Tasks: Lead technical challenges and enhance online systems for a global audience.
- Company: Join NEXT, a leading retail brand with a supportive culture.
- Benefits: Enjoy discounts, bonuses, health services, and career development opportunities.
- Other info: Collaborative environment with opportunities for mentorship and growth.
- Why this job: Make a real impact on millions of customers while pushing tech boundaries.
- Qualifications: Expertise in website architecture and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
We're looking for a Senior Applications Support Engineer to join our Technology Team based from the NEXT Head Office in Leicestershire!
The Role:
Take on our most complex technical challenges and lead the evolution of our online systems. At NEXT, we serve over 8 million customers globally, and as a Senior Application Support Engineer, you will be the technical lead ensuring their experience is seamless. This role is about more than maintaining stability; it is about pushing boundaries and using your expertise to solve the intricate puzzles that come with high-traffic, global web applications. You will work with high levels of autonomy in a culture that values your shared expertise. Whether you are leading a major incident response or mentoring the next generation of engineers, your impact will be felt across the entire business.
What You’ll Take On:
- Solve Complex Incidents: Take ownership of major incidents, leading technical investigations and communicating clearly with the business to restore services.
- Drive Problem Management: Lead blameless post-incident reviews to identify root causes and implement preventative actions.
- Enhance Observability: Use Dynatrace and Grafana to build advanced dashboards, providing deep visibility into our website health.
- Automate and Innovate: Develop scripts using PowerShell or Python to eliminate repetitive tasks and build self-healing systems.
- Collaborate with Product Teams: Partner with developers to define service level objectives and design observability for new features.
- Mentor and Lead: Provide technical guidance to junior analysts, ensuring our collective knowledge continues to evolve.
What You’ll Bring:
- Technical Mastery: Strong expertise in website architecture and high‑traffic, public‑facing cloud components.
- Analytical Excellence: Advanced SQL skills and the ability to use data to diagnose complex systemic impacts.
- Operational Agility: Proficiency with ITSM tools and a calm, objective approach when working under pressure.
- Influential Communication: The ability to explain intricate technical issues clearly to everyone, from senior management to non‑technical teams.
- Strategic Initiative: A self‑starter mindset with the ability to propose new processes that improve our operational efficiency.
- Collaborative Spirit: A passion for sharing knowledge and working without egos to achieve the best outcomes for our customers.
We build on success and learn from every challenge. You will be part of a team that encourages you to own your work, take calculated risks, and help the business grow. We know everyone is at their best when they are being themselves, so you will find a supportive environment where your unique perspective is valued.
Ready to lead our technical evolution? We would love to hear from you!
Benefits:
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Company performance based bonus
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access a digital GP and other free health and wellbeing services
- Financial Wellbeing – Save, track and enhance your financial wellbeing
- Apprenticeship – Grow and develop on the job whilst gaining a qualification
- Direct to Work – Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks – Access to Network Groups to empower and celebrate each other
- Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us and leave a voicemail.
Senior Application Support Engineer in London employer: Next Careers
Contact Detail:
Next Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at NEXT on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. This can give you insider knowledge and make your application stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves solving complex incidents, be ready to discuss your past experiences with high-traffic applications and how you've tackled challenges. We want to see your problem-solving prowess in action!
✨Tip Number 3
Show off your collaborative spirit! Be prepared to share examples of how you've worked with cross-functional teams in the past. Highlighting your ability to communicate technical issues clearly will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at NEXT. Let’s get you on board!
We think you need these skills to ace Senior Application Support Engineer in London
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical mastery in your application. We want to see your expertise in website architecture and cloud components shine through, so don’t hold back on showcasing your experience!
Be Clear and Concise: When explaining your past experiences, keep it straightforward. We appreciate influential communication, so make sure you can explain complex issues in a way that’s easy to understand for everyone.
Demonstrate Your Problem-Solving Skills: We love candidates who can tackle complex incidents! Share examples of how you've led investigations or implemented solutions in the past. This will show us your analytical excellence and operational agility.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Next Careers
✨Know Your Tech Inside Out
As a Senior Application Support Engineer, you’ll need to demonstrate your technical mastery. Brush up on website architecture and high-traffic cloud components. Be ready to discuss specific challenges you've faced and how you tackled them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved. Highlight your analytical excellence and how you used data to diagnose issues. This will show that you can lead major incident responses effectively.
✨Communicate Clearly and Confidently
Practice explaining intricate technical issues in simple terms. You’ll need to communicate with both technical teams and non-technical stakeholders, so being able to convey your thoughts clearly is crucial.
✨Emphasise Collaboration and Mentorship
Be ready to discuss how you’ve collaborated with product teams and mentored junior analysts. Share your passion for knowledge sharing and how it contributes to a positive team culture, which is highly valued at NEXT.