At a Glance
- Tasks: Support product systems and ensure seamless operations for our teams and customers.
- Company: Join a dynamic team at NEXT, a leading retail company in Leicestershire.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Embrace a culture of learning and growth while making an impact every day.
- Why this job: Be part of a collaborative environment where your problem-solving skills make a real difference.
- Qualifications: Experience in IT support, strong communication, and organisational skills are essential.
The predicted salary is between 45000 - 50000 £ per year.
Description
We're looking for a Technical Support Analyst to join our Product Systems team on a 12 month FTC. Based from NEXT Head Office in Leicestershire!
The Role
Every product on our shelves and online begins its journey here.
As a Technical Support Analyst in our Product Systems team, you will manage the bespoke applications that empower our Buyers, Merchandisers, and Designers to bring ideas to life.
Your role is vital to keeping these systems running smoothly, directly supporting our teams and ensuring a seamless experience for our customers.
You will work alongside a collaborative team of professionals who solve complex problems, with the training and freedom you need to develop new initiatives and grow your career.
What You’ll Take On
- Provide application and operational support to product owners and business teams to ensure day-to-day systems run seamlessly.
- Interrogate databases to diagnose incidents and execute data fixes to keep our platforms stable.
- Build collaborative relationships with cross-functional teams across all levels of the business.
- Assess the business impact of incoming technical issues, prioritising and managing them within Service Now.
- Stay updated with new application deployments, identifying systemic issues and escalating high-priority problems to engineering and management teams.
- Maintain system configuration, manage user access permissions, and contribute to internal knowledge documentation.
What You’ll Bring
- Proven experience in an IT Service Desk or Application Support environment, managing bespoke software.
- Strong problem-solving skills with an ability to diagnose system and application issues.
- Excellent organisational skills to manage large workloads and competing priorities in a fast-paced environment.
- Clear communication skills with a track record of working closely with teammates both face-to-face and remotely.
- Experience with enterprise Service Management tools like Service Now, alongside proficiency in Google Workspace or Microsoft Office.
- A collaborative mindset to help build a positive, supportive team culture. Experience with SQL databases, ITIL frameworks, or retail environments is beneficial.
We believe everyone is at their best when they are being themselves.
Our working culture focuses on growing together, learning from challenges, and making an impact everyday.
Apply today to help build something you will be proud of.
#LI-NI1 #LI-Hybrid
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst - 12 Month FTC in Leicester
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Next Careers that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Technical Support Analyst - 12 Month FTC in Leicester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Next Careers, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Next Careers can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Next Careers will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Next Careers
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Next Careers. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Next Careers.
