Label Operations Manager - Brands in Leicester

Working Pattern: Typically minimum of 3 working days in the office, with core hours flexible between 8am-6pm.

The Role: Step into a high-impact leadership role where innovation meets execution. We are seeking a Lead for our Label Operations - Data & Logistics team to spearhead the core operations of our premier Label branded department. By ensuring flawless data integration and logistics management, you will elevate the partner experience and establish a new benchmark for operational excellence. As our champion for automation and AI, you will have the unique opportunity to turn cutting-edge ideas into scalable solutions that directly accelerate the global expansion of the Label business.

What You’ll Take On:

• Data Operations: Lead the ingestion and processing of all product data for new and existing brands, ensuring a highly accurate and efficient data flow for rapid product set-up. Manage the commercial and operational relationship with our third party integration partner, Rithum. Optimise product data to maximise online sales. Prioritise the customer experience, ensuring products go live on the website as quickly as possible. Working cross functionally with Ecommerce and Product Operations on product data efficiency projects. Maintain operational speed and quality, ensuring efforts are commercially relevant. Lead the Buying and Merchandise admin support team, based in Pune.
• Intake & Warehouse Operations: Oversee smooth and efficient intake operations between our brand partners and warehouses. Serve as the main escalation point for brand bookings, resolving complex delivery queries and ensuring strict compliance with high operational standards. Collaborate closely and proactively with warehouse intake teams to ensure exceptional service levels and accurate stock management. Ensure all charges are billed fully and correctly for intake (refurb). Ensure brands are complying to all of our delivery standards. Monitor compliance on a weekly basis and resolve non-compliance.
• Finance: Manage the aged creditors process to ensure brands are paid on time. Work with brands, finance and warehouse teams to ensure invoices can be processed quickly.
• Leadership & Team Development: Lead, manage, and develop the team to achieve department objectives. Foster a culture of trust and openness. Coach team members to use their initiative, reach their full potential, and share business knowledge efficiently. Set clear targets and priorities, delegate effectively, and carry out regular performance development plans. Deputise for the Label Platform Manager as required and confidently manage internal meetings and external reviews.

What You’ll Bring:

• Clear, Evidence-Based Decision Making: Possesses a clear vision and strategic approach, supported by deep analysis to logically manage complex scenarios.
• A Driver of Results: Highly motivated, takes ownership of issues, and uses persistent curiosity to find innovative solutions and get things done.
• Agile and Resilient: Thrives under pressure in a fast-paced environment.
• Exceptional Cross-Functional Connector: Uses strong communication and negotiation skills to build and seamlessly manage productive relationships with internal teams, external brands, and senior stakeholders.

Sponsorship: Candidates wishing to apply who would require sponsorship for this role will be required to meet the Home Office sponsorship requirements.

We encourage early applications for our roles, as our recruitment process begins as soon as the role is advertised. If we successfully fill the position, this advert may close earlier than planned.

At NEXT, we believe the best work happens when there are no barriers to collaboration. That’s why we are a Google-powered workspace. From your very first day, you’ll be using the full Google Workspace suite; Docs, Drive, and Meet, to stay connected and move fast. If your previous experience is rooted in other software suites, don’t worry! We’ll point you to a digital Google toolkit the moment you join, packed with handy guides and insider tips to help you transition smoothly and hit the ground running.