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- Tasks: Lead and inspire a passionate team to deliver exceptional customer service.
- Company: Next Careers, a dynamic company focused on shaping service culture.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and occasional travel to Manchester.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Management experience in a contact centre and proficiency in Power BI.
The predicted salary is between 35000 - 45000 £ per year.
Next Careers is seeking a Customer Service Manager to lead a passionate team within our International department in Leicester. You will motivate Advisors to deliver exceptional service, manage performance challenges, and ensure operational excellence.
The ideal candidate will have prior management experience, preferably in a contact centre, and be adept in Power BI for decision-making. This role requires occasional travel to our Manchester hub. Join us in shaping a successful service culture!
Global Customer Service Manager - Lead & Inspire Teams in Leicester employer: Next Careers
Contact Detail:
Next Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Service Manager - Lead & Inspire Teams in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Next Careers on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Global Customer Service Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and performance management. We should also think of examples from our past experiences that showcase our ability to inspire teams and drive operational excellence.
✨Tip Number 3
Show off our Power BI skills! If we get the chance, bring along some data visualisations or reports we've created. This will demonstrate our analytical abilities and how we can use data to make informed decisions in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Next Careers team.
We think you need these skills to ace Global Customer Service Manager - Lead & Inspire Teams in Leicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can inspire and lead a team, so share examples of how you've motivated others in the past.
Highlight Relevant Experience: Make sure to emphasise any management experience you have, especially in a contact centre environment. We’re looking for someone who can tackle performance challenges, so don’t hold back on showcasing your achievements!
Be Data Savvy: Since Power BI is key for decision-making in this role, mention any experience you have with data analysis or reporting tools. We love candidates who can use data to drive improvements and operational excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Next Careers
✨Know the Company Inside Out
Before your interview, make sure you research Next Careers thoroughly. Understand their values, mission, and the specifics of their customer service approach. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Global Customer Service Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, tackled performance challenges, or implemented strategies that improved service delivery. Be ready to discuss how you can bring that same energy to Next Careers.
✨Demonstrate Your Data Savvy
Since the role requires proficiency in Power BI, brush up on your data analysis skills. Be prepared to discuss how you’ve used data to make informed decisions in previous roles. You might even want to bring a few examples of reports or dashboards you've created to illustrate your point.
✨Prepare for Travel Questions
Given that the role involves occasional travel to the Manchester hub, think about how you’ll manage this aspect of the job. Be ready to discuss your flexibility and willingness to travel, as well as any previous experiences you have with travel in a professional context.