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- Tasks: Lead product content strategy and transformation using AI to enhance eCommerce processes.
- Company: Join NEXT, a leading retailer with a focus on innovation and customer experience.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on innovation and efficiency.
- Why this job: Make a real impact in eCommerce by optimising product content and enhancing customer journeys.
- Qualifications: Experience in eCommerce leadership and strong technical knowledge of product onboarding.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for a Product Content & Transformation eCommerce Business Manager to join our eCommerce UK team on a 12 Month FTC (maternity cover). Based onsite from NEXT Head Office in Enderby, Leicestershire!
The Role: As the Product Content & Transformation eCommerce Business Manager, you will be the driving force behind our product content strategy and transformation, using AI and automation to revolutionise our global onboarding processes. You’ll step into a key role within the NEXT eCommerce Department, taking charge of getting products live across UK and international sites while smashing ‘time to live’ KPIs. By spearheading the NEOS development roadmap and collaborating with Trade and Development teams, you will turn bold ideas into scalable realities. Your mission is to bridge the gap between technical innovation and commercial success, perfecting the customer journey to directly amplify sales and funnel performance.
What You’ll Take On:
- Lead and manage a team of product content & optimisation specialists based in the UK, and also an offshore admin team based in India.
- Manage the product onboarding process, being the expert in product content and all the features that encompass it (titles, tone of voice, imagery, attribution etc.).
- Ensure product descriptions and titles are optimised for both customer journey and GEO and SEO traffic, along with ensuring imagery and video content are of high quality and drive customer engagement, always striving for perfect product attribution.
- Drive process efficiencies via AI and automation tools improving the time to live and content quality.
- Responsible for developing and maintaining QA dashboards and reports to track key performance metrics, communicating to wider stakeholders issues such as SLA impacts and greenwashing claims.
What You’ll Bring:
- Experience of working within an eCommerce leadership role.
- Strong technical knowledge of product content and onboarding processes.
- Experience in collaborating with cross-functional teams and managing relationships with third-party platforms and vendors.
- Proficiency in using eCommerce platforms and analytics tools.
- Analytical mindset with the ability to interpret data, identify trends and implement data-driven strategies.
- Excellent communication skills with the ability to convey complex ideas to both technical and non-technical stakeholders.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A passion for delivering an exceptional shopping experience and a customer-centric mindset.
eCommerce Business Manager - Product Content & Transformation in Leicester employer: Next Careers
Contact Detail:
Next Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Business Manager - Product Content & Transformation in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at NEXT or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with product content and transformation. Use real examples to demonstrate how you've driven efficiencies or improved customer journeys.
✨Tip Number 3
Ace the interview by being ready to discuss how you’d tackle specific challenges in the role. Think about how you can leverage AI and automation to enhance product onboarding and share your ideas confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at NEXT.
We think you need these skills to ace eCommerce Business Manager - Product Content & Transformation in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of eCommerce Business Manager. Highlight your experience with product content and transformation, and don’t forget to sprinkle in some keywords from the job description to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about eCommerce and how your skills can help us revolutionise our product content strategy. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive process efficiencies and improve customer journeys. Numbers speak volumes, so if you’ve smashed KPIs, let us know!
Apply Through Our Website: We love it when candidates apply through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Next Careers
✨Know Your Product Content Inside Out
Make sure you’re well-versed in product content strategies and the onboarding processes. Familiarise yourself with how AI and automation can enhance these areas, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in eCommerce settings. Highlight your experience in managing cross-functional teams and how you’ve driven process efficiencies—this is key for the role!
✨Be Data-Driven
Brush up on your analytical skills! Be ready to discuss how you’ve used data to inform decisions and improve performance metrics. This will demonstrate your ability to bridge technical innovation with commercial success.
✨Communicate Clearly and Confidently
Practice explaining complex ideas in simple terms. You’ll need to convey your thoughts to both technical and non-technical stakeholders, so being clear and confident in your communication will set you apart from other candidates.