At a Glance
- Tasks: Support customers globally via calls, emails, and live chat, solving queries efficiently.
- Company: Join a leading international team at NEXT, known for its supportive culture.
- Benefits: Earn £12.90 per hour plus bonuses, with paid training and flexible shifts.
- Other info: Enjoy continuous learning and growth in a dynamic work environment.
- Why this job: Make a real impact while connecting with customers from over 130 countries.
- Qualifications: Strong communication skills and a passion for customer service.
Location: Radar Road, Leicester - LE3 1UF
Rate of pay: £12.90 per hour (plus £1 per hour weekend premium)
Rewards: Potential to earn a performance related bonus of up to 20%, paid quarterly
Start date: 28th September 2026
Shifts: All shifts are full time (36 hours a week)
- Shift 1: Tuesday - Thursday: 11am - 7pm & Friday - Saturday: 10am - 6pm
- Shift 2: Sunday: 7am - 3pm & Monday - Thursday: 11am - 7pm
- Shift 3: Sunday: 8am - 4pm & Monday - Thursday: 11am - 7pm
*Please note: The shifts advertised are accurate at this time. However, as the recruitment process moves forward, there may be adjustments. We’ll keep you updated on any changes along the way.
Training: 3 weeks of paid mandatory training to master our systems and learn how we support our global community
Starting Monday 28th September - 16th October 2026 (Monday to Friday 8am to 4pm)
Coaching: 3 weeks of coaching to transition into your role with dedicated support to help refine your skills
Starting Monday 16th October - 6th November (Monday to Friday 8am - 4pm)
You must be able to commit to the full training period to be considered for the role.
Peak periods: During our peak trading periods you’ll also be required to work an additional 4 hour shifts per week, for up to 20 weeks of the year.
The role: Connect globally. Support confidently. Make a real impact.
You will be part of our expanding International team, supporting customers from around 130 countries (we've got over 1.5 million of them!), supported by our contact centre teams in Manchester, Poland, and Pune.
You will be the main contact for our customers outside the UK, communicating in English with many nationalities and expertly navigating the complexities of international communication.
You will handle calls, emails, WhatsApp, and live chat.
You will sort out all types of queries: delivery problems, billing questions, product concerns, and payment queries.
You will work closely with international couriers and colleagues to get things sorted quickly.
The goal is to solve the problem the first time they contact us!
What you will take on:
- Ownership: Ensuring a smooth and positive experience with an aim to resolve customer queries from start to finish
- Problem solving: You can think on your feet and come up with practical solutions.
- Personal and professional growth: You will take on a path of continuous learning.
What You’ll Need To Bring:
- Customer-Focus: You own the problem and make sure the customer has a great experience.
- Communication: You're clear and confident speaking English (no other languages needed!).
- Collaboration: You're a team player and can work well with others (including couriers).
Please note that we are aware of fraudulent recruitment adverts on some third party sites. NEXT does not request or require any payment at any stage of the recruitment process.
Customer Service Advisor - International in Leicester employer: Next Careers
At NEXT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and personal growth. Located in Leicester, our Customer Service Advisor role provides competitive pay, comprehensive training, and the opportunity to support a diverse international customer base, all while enjoying a performance-related bonus and additional weekend premiums. Join us to make a meaningful impact and develop your skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - International in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Next Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Next Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - International in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Next Careers:Your cover letter is your chance to shine! Tell us why you want to work at Next Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Next Careers!
How to prepare for a job interview at Next Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
