At a Glance
- Tasks: Support global customers in Arabic and English via phone, email, and chat.
- Company: Join a dynamic team at NEXT, a leader in customer service.
- Benefits: Earn £14.66 per hour with paid training and growth opportunities.
- Other info: Enjoy a collaborative environment with excellent career development.
- Why this job: Make a real impact while helping customers from over 130 countries.
- Qualifications: Fluency in Arabic and strong English skills required.
The predicted salary is between 14.66 - 14.66 £ per hour.
Rate of pay: £14.66 per hour
Shift patterns:
- Monday 11am to 6.45pm, Tuesday to Thursday 11am to 7pm & Friday 10am to 6pm (36 hours per week)
- Sunday 10am to 6pm, Monday 11am to 6.45pm, Tuesday to Thursday 11am to 7pm (36 hours per week)
- Sunday 10am to 6pm, Monday to Wednesday 11am to 7pm & Thursday 11am to 6.45pm (36 hours per week)
During our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4 hour shift, per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees.
Start date: A comprehensive 5-week onsite induction in Leicester (Monday to Friday 8am–4pm) starting on the 28th September 2026
Location: Radar Road Contact Centre, Leicester (LE3 1UF)
Training: At NEXT, we don’t just hire people; we help them evolve. We want every new colleague in our International Team to feel confident and knowledgeable from the moment they start. That is why your first five weeks are dedicated to your growth:
- Mandatory paid training (2 weeks): Get to grips with our systems and how we help our global customers
- Coaching (3 weeks): Get dedicated support to help you settle into the role
The role: Join our dynamic International department and take on the challenge of supporting our global reach. You will engage with customers, handle enquiries with care, and resolve issues efficiently to create a positive experience every time. Working closely with internal teams, you’ll ensure every interaction is smooth and supportive. This is an incredible opportunity for a fluent Arabic speaker who enjoys problem-solving and thrives in a fast-paced, collaborative environment where we never stand still.
What you’ll take on:
- Always think customer: Deliver professional support in Arabic and English across phone, email, WhatsApp and live chat, ensuring every interaction is clear and helpful.
- Make it happen: Support customers with a range of enquiries, from orders to account questions, always aiming for an effective resolution.
- Invite collaboration: Work with internal teams and International couriers to investigate and resolve queries quickly, contributing to a seamless experience.
- Learn to evolve: Use our internal systems to keep accurate records, maintaining attention to detail while looking for ways to improve our processes.
- Keep it real: Build lasting relationships by being honest, showing empathy, and providing a high level of care.
- Take it on: Handle challenging conversations with a calm, professional manner to ensure every interaction remains positive.
What you'll bring:
- Fluency in Arabic: You can communicate clearly and confidently in both written and spoken.
- Strong English skills: You’ll support a diverse customer base with ease.
- Customer experience: You have previous experience in a customer-facing role or contact centre and understand what great service looks like.
- A problem-solver mindset: You have strong attention to detail and the ability to think on your feet.
- Tech savvy: You are confident using computer systems and CRM platforms, with the ability to learn new tools quickly.
- A positive approach: You are proactive, professional, and have a genuine passion for helping people.
About International: Connect globally. Support confidently. Make a real impact. You'll be part of our expanding International team, supporting customers from around 130 countries (we've got over 1.5 million of them!), supported by our contact centre teams in Manchester, Poland, and Pune. There’s never been a better time to become part of the International team.
What's NEXT: In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
Arabic Customer Service Advisor in Leicester employer: Next Careers
At Victoria’s Secret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and passion for customer service thrive. Our Sales Associates enjoy flexible shifts, comprehensive training, and opportunities for personal growth in a supportive environment, all while being part of a globally recognised brand that values creativity and innovation. Located in Exeter, our store provides a unique chance to engage with customers in a dynamic setting, making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Arabic Customer Service Advisor in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Next Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Next Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Arabic Customer Service Advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Next Careers:Your cover letter is your chance to shine! Tell us why you want to work at Next Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Next Careers!
How to prepare for a job interview at Next Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
