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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and maintain store standards.
- Company: Join the iconic Victoria’s Secret team with a supportive and passionate culture.
- Benefits: Enjoy 25% off products, exclusive retailer deals, and access to health and wellbeing services.
- Why this job: Be part of a fun, fast-paced environment where no two days are the same!
- Qualifications: Passion for retail, strong customer service skills, and a collaborative spirit.
- Other info: Great opportunities for learning and development in a vibrant team setting.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…
- Customer Experience - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best.
- Visual Merchandising - with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed!
- Lead by example - you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit.
- Store targets - you’ll support the management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability.
- Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
- Store Operations - you’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures.
- Executing the new - you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required.
About you
- Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do.
- Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer.
- Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers.
- Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create.
- Team Player - You are flexible, supportive and contribute to a positive working environment for all team members.
- Fast is fun - you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done.
You’ll also get access to:
- 25% off a huge selection of Victoria's Secret, Next, Gap in store.
- Amazing deals and exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health and wellbeing services including 24/7 digital GP.
- Learning and development opportunities and support with upskilling core skills through on the job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line).
What’s Next?
- Apply - Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.
- Inform - Let’s talk. We will get in touch for an initial conversation by phone or video to learn more about you and share what the team is looking for.
- Analyse - If you are invited to interview, you may be asked to present your work or portfolio and talk through your experience. It is also your chance to ask questions and get to know us.
- Offer - If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
Team Leader - V S Glasgow (N111382) employer: Next Careers
Contact Detail:
Next Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - V S Glasgow (N111382)
✨Tip Number 1
Get to know the brand! Before your interview, dive into Victoria's Secret's products and values. This way, you can show your passion for retail and how you can contribute to delivering that exceptional customer experience.
✨Tip Number 2
Practice your people skills! Since this role is all about relationships, think of examples where you've successfully collaborated with a team or provided outstanding customer service. We want to see that enthusiasm shine through!
✨Tip Number 3
Be ready to multitask! The fast-paced environment means you'll need to juggle various tasks. Prepare to discuss how you've handled busy situations in the past and how you keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Let’s get you started on this exciting journey!
We think you need these skills to ace Team Leader - V S Glasgow (N111382)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for retail shine through! We want to see how much you love creating unique customer experiences and how that aligns with our brand values.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that match the job description. We appreciate when candidates connect their skills to what we’re looking for in a Team Leader.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re all about building relationships, so showing us who you are can really make your application stand out!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Next Careers
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Victoria’s Secret's products and values. Familiarise yourself with their customer experience philosophy and think about how you can contribute to that. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer. This will demonstrate your commitment to creating a unique experience for every customer, which is key for this role.
✨Demonstrate Team Leadership
As a Team Leader, you’ll need to energise and support your team. Be ready to discuss your leadership style and provide examples of how you’ve successfully led a team in the past. Highlight your ability to maintain high standards and foster a positive working environment.
✨Ask Thoughtful Questions
Interviews are a two-way street, so prepare some insightful questions about the team dynamics, store targets, or training opportunities. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
