At a Glance
- Tasks: Lead product content strategy and transform eCommerce processes using AI and automation.
- Company: Join NEXT, a leading UK fashion retailer with a vibrant culture.
- Benefits: Enjoy discounts, bonuses, health services, and career development opportunities.
- Other info: Dynamic team with excellent growth potential and support networks.
- Why this job: Make a real impact on customer experience and drive sales in a fast-paced environment.
- Qualifications: Experience in eCommerce leadership and strong analytical skills required.
The predicted salary is between 54000 - 54000 £ per year.
We are looking for a Product Content & Transformation eCommerce Business Manager to join our eCommerce UK team on a 12 Month FTC (maternity cover). Based onsite from NEXT Head Office in Enderby, Leicestershire!
The Role:
As the Product Content & Transformation eCommerce Business Manager, you will be the driving force behind our product content strategy and transformation, using AI and automation to revolutionise our global onboarding processes. You’ll step into a key role within the NEXT eCommerce Department, taking charge of getting products live across UK and international sites while smashing ‘time to live’ KPIs. By spearheading the NEOS development roadmap and collaborating with Trade and Development teams, you will turn bold ideas into scalable realities. Your mission is to bridge the gap between technical innovation and commercial success, perfecting the customer journey to directly amplify sales and funnel performance.
What You’ll Take On:
- Lead and manage a team of product content & optimisation specialists based in the UK, and also an offshore admin team based in India.
- Manage the product onboarding process, and are therefore the expert, of product content and all the features that encompass (titles, tone of voice, imagery, attribution etc.).
- Ensuring product descriptions and titles are optimised for both customer journey and also GEO and SEO traffic is a key responsibility, along with ensuring imagery and video content are of high quality and drive customer engagement, and always striving for perfect product attribution.
- Drive process efficiencies via AI and automation tools improving the time to live and content quality.
- Responsible for developing and maintaining QA dashboards and reports to track key performance metrics, communicating to wider stakeholders issues such as SLA impacts and greenwashing claims.
What You’ll Bring:
- Experience of working within an eCommerce leadership role.
- Strong technical knowledge of product content and onboarding processes.
- Experience in collaborating with cross-functional teams and managing relationships with third-party platforms and vendors.
- Proficiency in using eCommerce platforms and analytics tools.
- Analytical mindset with the ability to interpret data, identify trends and implement data-driven strategies.
- Excellent communication skills with the ability to convey complex ideas to both technical and non-technical stakeholders.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A passion for delivering an exceptional shopping experience and a customer-centric mindset.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.
What's Next?
- Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.
- Let’s talk. We will get in touch for an initial conversation by phone or video to learn more about you and share what the team is looking for.
- If you are invited to an interview, you may be asked to present an interview task or portfolio and talk through your experience in a competency-based interview. It is also your chance to ask questions and get to know us.
- If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
Team Overview
The Digital & Marketing team brings creativity, technology, and insight together. From bold campaigns and boundary-pushing design to product innovation, digital evolution, and vital data support, these teams shape seamless experiences and drive the business forward.
About NEXT
You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group? We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy online from over 80 countries around the world! So we’ve gone global!
Challenges. Opportunities. The future. Let’s take it on at NEXT.
eCommerce Business Manager - Product Content & Transformation employer: Next Careers
NEXT is an exceptional employer, offering a dynamic work environment at our Head Office in Enderby, Leicestershire, where innovation meets collaboration. With a strong focus on employee growth, we provide extensive benefits including discounts on a wide range of products, access to an on-site nursery, and opportunities for professional development through apprenticeships. Our culture promotes creativity and teamwork, ensuring that every team member can contribute to transforming the eCommerce landscape while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Business Manager - Product Content & Transformation
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at NEXT or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for your interview by researching NEXT’s product content strategies and recent transformations. Show us you’re not just another candidate; demonstrate your passion for optimising customer journeys and driving sales!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Product Content & Transformation eCommerce Business Manager. Highlight your leadership skills and how you’ve successfully managed teams before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the NEXT team!
We think you need these skills to ace eCommerce Business Manager - Product Content & Transformation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the eCommerce Business Manager role. Highlight your experience with product content and transformation, and don’t forget to sprinkle in some keywords from the job description to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our mission at NEXT. Keep it engaging and personal – we want to get to know the real you!
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you’ve driven success in previous roles, especially in eCommerce or product content.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Next Careers
✨Know Your Product Content Inside Out
Before the interview, dive deep into the specifics of product content and onboarding processes. Familiarise yourself with the latest trends in eCommerce, especially how AI and automation are transforming these areas. This will not only show your expertise but also your passion for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams, particularly in a fast-paced environment. Think of examples where you successfully managed cross-functional teams or improved processes. Highlighting your ability to motivate and guide others will resonate well with the interviewers.
✨Prepare Data-Driven Insights
Since the role involves interpreting data and implementing strategies, come armed with examples of how you've used analytics to drive decisions in previous roles. Be ready to discuss specific metrics you’ve tracked and how they influenced your strategies, especially in relation to customer engagement.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the company's eCommerce strategy, the team dynamics, or how they measure success in product content. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
