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- Tasks: Investigate online fraud and protect NEXT from significant losses.
- Company: Join NEXT, a leading FTSE-100 retail company with a vibrant culture.
- Benefits: Enjoy discounts, bonuses, health services, and career development opportunities.
- Why this job: Make a real impact by preventing fraud and ensuring customer trust.
- Qualifications: Experience with SQL, strong communication skills, and attention to detail.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At NEXT we have a great opportunity for an Online Fraud Investigator to join our Online Loss Prevention team based in Doncaster. In this role, you’ll be the person we call on to investigate suspected fraudulent returns and account activity. You won't just find the data; you’ll get under the skin of it to identify trends and link evidence that protects NEXT from significant annual losses.
What you’ll take on:
- Undertake detailed investigations to detect and prevent organised crime across all delivery channels.
- Create evidence-led case files in line with regulatory requirements, preparing them for civil recovery or criminal prosecution.
- Interrogate our systems and Loss Prevention tools to disrupt criminal activity in real time.
- Act as a subject matter expert for our Operational and Field Teams, resolving complex queries and providing clarity.
- Respond to law enforcement requests and represent the business in court when required, speaking with clarity and belief.
- Identify where we can improve and make recommendations to the Head of Online Loss Prevention to reduce future losses.
What you’ll bring:
- Experience using SQL to extract data and the ability to interpret complex information to find the truth.
- Self-motivated and able to make considered, autonomous decisions based on sound evidence.
- Clear communication with the ability to pass on vital intelligence effectively at all levels of the business and with external partners like the Police.
- You understand the importance of confidentiality and have a strong grasp of the regulatory framework surrounding criminal investigations.
- Strong team player, who is also able to work on their own initiative with attention to detail.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.
Online Fraud Investigator in Doncaster employer: Next Careers
Contact Detail:
Next Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Fraud Investigator in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at NEXT. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding the latest trends in online fraud. We want to see that you can not only talk the talk but also walk the walk!
✨Tip Number 3
Showcase your communication skills! Practice explaining complex data in simple terms. This will help us see how you can effectively share vital intelligence with both internal teams and external partners.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Online Fraud Investigator in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Online Fraud Investigator role. Highlight your experience with SQL and any relevant investigations you've conducted. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud investigation and how you can contribute to our team. Be clear and concise, and don’t forget to mention your understanding of confidentiality and regulatory frameworks.
Showcase Your Communication Skills: As an Online Fraud Investigator, clear communication is key. In your application, demonstrate how you've effectively communicated complex information in the past. This will show us that you can handle the demands of the role and work well with our teams and external partners.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Next Careers
✨Know Your Data
As an Online Fraud Investigator, you'll need to demonstrate your SQL skills. Brush up on how to extract and interpret complex data. Be ready to discuss specific examples where you've used data analysis to uncover fraud or trends.
✨Master the Regulations
Familiarise yourself with the regulatory framework surrounding criminal investigations. Be prepared to explain how you ensure compliance in your work. This shows that you understand the importance of confidentiality and legal requirements.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex queries or presenting evidence. Think about how you would explain your findings to both internal teams and external partners like the Police.
✨Show Initiative
NEXT values self-motivated individuals who can make autonomous decisions. Prepare examples of situations where you've taken the initiative to solve problems or improve processes. Highlight your attention to detail and how it has helped prevent losses in previous roles.
