At a Glance
- Tasks: Provide exceptional customer service and resolve queries via calls, emails, and chats.
- Company: Join NEXT, a dynamic company serving over 8 million customers globally.
- Benefits: Starting pay of £12.76 per hour, with bonuses and potential for remote work after 6-9 months.
- Other info: Comprehensive training and ongoing support to help you succeed.
- Why this job: Be the friendly voice that makes a difference in customers' lives every day.
- Qualifications: Customer-first mindset, clear communication, and problem-solving skills required.
The predicted salary is between 12 - 14 € per hour.
Pay starting at £12.76 per hour, with the potential to rise to £14.23 per hour once fully competent. You will also earn an extra £1 per hour for weekend shifts! Plus, you could earn up to 20% more with a quarterly performance bonus if you’re a star player.
Shifts:
- Shift 1: 4 days on, 4 days off 11am - 9pm weekdays & 9am - 7pm weekends
Please note shifts are limited and offered on a first come first served basis and cannot be guaranteed.
Location: Onsite, based at our contact centre - Doncaster, Armthorpe DN3 with the opportunity to apply to work from home, in line with our policy after a minimum of 6-9 months service (eligibility criteria applies).
Training: Monday - Friday 9am - 5pm, 9th March - 27th March, then coaching for 3 weeks in shift time. You must be able to commit to the full training period to be considered for the role.
During our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4-hour shift per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees.
Benefits: https://careers.next.co.uk/life
The role NEXT is dynamic and constantly evolving, reaching a global community of over 8 million customers. As our Home department continues to grow, we are looking for Customer Service Advisors to join the team at our Doncaster contact centre. In this role, you will take ownership of furniture calls and complaints, providing the support our customers rely on and solutions that ensure our customers always come first. It is a fast-paced environment where we use our ‘Let’s take it on’ mindset to support millions of people worldwide. You’ll be part of a knowledgeable team dedicated to ensuring every customer feels heard and valued.
What you’ll take on:
In this role, you will focus on delivering helpful, high-quality service without the pressure of sales targets. You will have the autonomy to make decisions and provide solutions across calls, emails, web chats & WhatsApps. You will manage a variety of queries, from pre-purchase questions to after-sales care. If something hasn’t gone to plan, you’ll take ownership to fix it as quickly and efficiently as possible. Whether you are answering a question about a faulty sofa or an issue with a delivery, your mission is to ensure every query is resolved while delivering an incredible customer experience. You will focus on delivering exceptional customer service and receiving great customer feedback.
Fast-paced: Love a dynamic environment? You’ll thrive here! We value friendly, helpful service and need problem solvers who can think on their feet. If a customer's furniture arrives with a setback, you will be the person who puts a smile back on their face. We believe in building on success and learning to evolve. You don’t need to be an expert from day one; we provide the tools to help you succeed:
- Comprehensive training: You will begin with three weeks of full-time onsite training focused on our retail customers, followed by one-on-one coaching.
- Continued support: Once you have mastered the basics, you will move on to supporting our online customers with guidance from an experienced team manager.
What you’ll bring:
We are looking for colleagues who are real, honest, and ready to take responsibility. Your mission is to be the friendly voice our customers rely on, truly listening to their needs to find the right solutions. To thrive in our team, you should have:
- A customer-first mindset: You will always keep the customer in mind and use your empathy to achieve the best resolutions.
- Clear communication: You have the ability to communicate with transparency, warmth, and a genuine passion for our products.
- Resilience and initiative: You take a proactive approach to problem-solving and stay calm under pressure. You take full ownership of the customer journey from start to finish.
- Collaborative spirit: You are ready to work together, sharing your expertise to help the team succeed.
- Technical proficiency: You have a good level of computer skills and experience using digital tools.
If you are a confident decision-maker who is ready to push the boundaries of your career, we would love to hear from you!
Home Customer Service Advisor in Doncaster employer: Next Careers
At NEXT, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment at our Doncaster contact centre. With competitive pay starting at £12.76 per hour, opportunities for performance bonuses, and a strong focus on employee growth through comprehensive training and coaching, we empower our Customer Service Advisors to thrive while delivering outstanding service. Our culture fosters collaboration and innovation, ensuring that every team member feels valued and has the tools they need to succeed in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Home Customer Service Advisor in Doncaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NEXT and their customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your resilience and initiative, which are key traits for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team at the Doncaster contact centre.
We think you need these skills to ace Home Customer Service Advisor in Doncaster
Some tips for your application 🫡
Show Your Customer-First Mindset:When writing your application, make sure to highlight your customer-first mindset. We want to see how you genuinely care about helping customers and how you've gone the extra mile in previous roles.
Be Clear and Concise:Use clear and straightforward language in your application. We appreciate transparency and warmth, so let your personality shine through while keeping it professional. Avoid jargon and get straight to the point!
Demonstrate Problem-Solving Skills:Share examples of how you've tackled challenges in the past. We love proactive problem solvers who can think on their feet, so don’t hesitate to showcase your resilience and initiative in your written application.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Next Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Home Customer Service Advisor role. Familiarise yourself with the job description, especially the key responsibilities like handling customer queries and providing solutions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer-First Mindset
During the interview, highlight your customer service experience and how you prioritise customer needs. Share specific examples of how you've resolved issues or gone the extra mile for customers in the past. This will illustrate your ability to embody the 'customer-first' mindset that the company values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Think of situations where you had to handle difficult customers or resolve complaints effectively. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
