At a Glance
- Tasks: Monitor CCTV, respond to incidents, and gather risk intelligence to protect our assets.
- Company: Join Next's Loss Prevention team in a dynamic retail environment.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team.
- Other info: Flexible shifts and opportunities for growth in a fast-paced setting.
- Why this job: Make a real difference in safety and security while developing your career.
- Qualifications: Experience with CCTV systems and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Description
The Role
At Next we have a great opportunity for a Crime Centre Operative to join our Loss Prevention team in Doncaster.
Reporting directly to the Crime Centre Manager, you will play a vital role in protecting our people, assets, and brand.
As a Crime Centre Operative, you will be part of a dedicated team providing comprehensive loss prevention and security support across allocated retail sites.
Operating from a fully equipped control room, your day-to-day focus will involve proactive and retrospective CCTV reviews, incident monitoring, and risk intelligence gathering.
You will serve as an essential link between in-store teams, field officers, internal management, and external agencies- delivering exceptional customer service, maintaining strict confidentiality, and upholding high standards of site safety and security.
What You'll Take On
- Proactively and retrospectively monitor site CCTV systems to detect acts of dishonesty, identify stock loss trends, highlight Health & Safety breaches, and record all events accurately.
- Serve as a central communication hub during major incidents, liaising with command, control, and crisis management teams, while providing calm support to affected staff.
- Monitor global risk intelligence software and media sources to identify emerging threats to assets or personnel, using data sources to spot and escalate fraudulent activity.
- Respond to direct calls for service from retail stores and field teams, creating and disseminating detailed intelligence packages for internal stakeholders and external law enforcement agencies.
- Submit clear, detailed reports and handle all evidential material meticulously to ensure it remains accessible, admissible, and fully compliant with GDPR and company policies.
- Handle telephone and email enquiries, assist with training new team members, and ensure all performance standards and SLAs set by the Crime Centre Manager are consistently met.
What You'll Bring
- Comprehensive experience operating CCTV systems, alongside an excellent standard of general IT skills (including Microsoft and Google suites).
- Exceptional written and verbal communication skills, a professional telephone manner, and the ability to remain calm, patient, and resilient under pressure or when dealing with distressed callers.
- High attention to detail with the ability to listen, interpret complex information, complete comprehensive reports, and identify patterns in stock loss or data.
- A strong understanding of the critical need for confidentiality, data protection (GDPR), and professional integrity when handling sensitive information.
- Proven ability to work proactively on your own initiative as well as collaboratively within a team, with the capability to prioritise heavy workloads and make sound decisions under minimal supervision.
- Readiness to work flexible shift patterns (including nights, weekends, and bank holidays) in a sedentary control room environment, and willingness to complete a standard CRB check.
- #LI-CG1 #LI-Onsite
Crime Centre Operative in Doncaster employer: Next Careers
At Victoria’s Secret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and passion for customer service thrive. Our Sales Associates enjoy flexible shifts, comprehensive training, and opportunities for personal growth in a supportive environment, all while being part of a globally recognised brand that values creativity and innovation. Located in Exeter, our store provides a unique chance to engage with customers in a dynamic setting, making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Crime Centre Operative in Doncaster
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Crime Centre Operative. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Next Careers. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Crime Centre Operative candidates.
✨Directly Apply to Next Careers
Don’t forget to apply for the Crime Centre Operative role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Next Careers.
We think you need these skills to ace Crime Centre Operative in Doncaster
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Next Careers. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Next Careers.
How to prepare for a job interview at Next Careers
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Next Careers.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Next Careers.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Next Careers.
