At a Glance
- Tasks: Be the voice of NEXT, helping customers through calls, emails, and live webchats.
- Company: Join a leading retail brand known for its customer-centric approach.
- Benefits: Earn £12.90 per hour plus bonuses and flexible shifts.
- Other info: Great opportunity for personal growth in a supportive team environment.
- Why this job: Make a real difference by providing exceptional service and support to customers.
- Qualifications: Positive attitude and strong communication skills are essential.
The predicted salary is between 12 - 13 £ per hour.
Salary and Bonus: £12.90 per hour (plus £1 per hour weekend premium). Upon successful completion of your probationary period, there is a possibility to receive a performance‑related quarterly bonus of up to 20%. Additionally, advisors who consistently meet KPI targets have the opportunity for an enhanced pay.
Shifts: Monday – Friday 1pm–9pm – 36 hours. All shifts include flex up hours. During our peak trading periods (up to 20 weeks throughout the year) you’ll also be required to work an additional 4‑hour shift per week, which is paid additionally and booked in advance.
Start date: 22nd June 2026 (Mon‑Fri 9am‑5pm training). Please note that we cannot honour any time off between 22nd June and 24th July 2026.
The Role: At NEXT, we believe in the power of a great conversation. We’re looking for purpose‑driven, positive individuals to join our team in Leicester and help us deliver a service that is both helpful and personable. Our Customer Service Advisors are the voice of NEXT. Whether you handle a call, an email, or a live webchat, your goal is to take ownership of every query from start to finish. You will help our customers with a variety of needs, from tracking parcels to resolving billing queries, ensuring every person you speak with feels valued and heard.
Responsibilities:
- Be the voice of NEXT: Communicate directly with customers through calls, emails, and live webchats to resolve their queries.
- Take ownership: Handle a variety of tasks from start to finish, including managing billing issues, tracking returns, and assisting with faulty goods.
- Use your expertise: Navigate internal systems and digital tools to find the right information and provide accurate updates.
- Deliver purposeful service: Tailor every conversation to the individual customer, ensuring the best possible options and a positive outcome.
- Build your resilience: Use a calm and professional approach to handle complex or challenging conversations with confidence.
Customer Service Advisor employer: Next Careers
At NEXT, we pride ourselves on fostering a supportive and dynamic work environment in Leicester, where our Customer Service Advisors are empowered to make a real difference. With competitive pay, performance-related bonuses, and opportunities for career advancement, we encourage personal growth while maintaining a culture of teamwork and respect. Join us to be part of a company that values meaningful interactions and invests in your success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NEXT. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your personality! When you're speaking with the interviewer, let your positive attitude shine through. Remember, they’re looking for someone who can connect with customers, so be friendly and approachable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the NEXT team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and positivity into your words. Remember, we’re all about great conversations!
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make sure your key points stand out – we want to see what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Next Careers
✨Know the Company
Before your interview, take some time to research NEXT. Understand their values, mission, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll face various customer queries. Prepare for common scenarios like handling billing issues or tracking parcels. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
Since the role involves direct communication with customers, be ready to demonstrate your communication skills. Use clear and concise language, and don’t hesitate to share examples of how you've successfully resolved customer issues in the past.
✨Emphasise Your Resilience
The ability to handle challenging conversations is key in this role. Be prepared to discuss times when you've dealt with difficult situations calmly and professionally. Highlighting your resilience will show that you're equipped to thrive in a fast-paced environment.
