At a Glance
- Tasks: Engage with customers via calls, emails, and webchats to resolve queries and provide support.
- Company: Join NEXT, a leading retail brand known for its positive culture and customer focus.
- Benefits: Earn £12.90 per hour plus bonuses, enjoy staff discounts, and access wellbeing support.
- Other info: Flexible shifts available with opportunities for career growth and development.
- Why this job: Be the voice of NEXT and make a real difference in customer experiences.
- Qualifications: No call centre experience needed; just bring your communication skills and positive attitude.
The predicted salary is between 12 - 13 € per hour.
Salary: £12.90 per hour (plus £1 per hour weekend premium). Upon successful completion of your probationary period, there is a possibility to receive a performance-related quarterly bonus of up to 20%. Additionally, advisors who consistently meet KPI targets have the opportunity for an enhanced pay.
Shifts:
- Shift 1: Sunday-Wednesday (Sunday 9am-5pm, Monday-Wednesday 8am-6pm) - 36 hours
- Shift 2: Wednesday-Saturday (Wednesday-Friday 8am-6pm, Saturday 9am-5pm) - 36 hours
- Shift 3: Monday-Friday 1pm-9pm - 36 hours
All shifts include flex up hours. Start date: 22nd June 2026, Mon-Fri 9am-5pm training. Please note that we are unable to honour any time off between 22nd June-24th July 2026.
During our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4 hour shift per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees!
The role: At NEXT, we believe in the power of a great conversation. We are looking for purposeful, positive individuals to join our team in Leicester and help us deliver a service that is both helpful and personable. Our Customer Service Advisors are the voice of NEXT. Whether you are handling a call, an email, or a live webchat, your goal is to take ownership of every query from start to finish. You will help our customers with a variety of needs, from tracking parcels to resolving billing queries, ensuring every person you speak with feels valued and heard.
What you'll take on: At NEXT, our Enquiries team is all about finding solutions and providing a helpful, human experience. In this role, you will:
- Be the voice of NEXT: Communicate directly with our customers through calls, emails, and live webchats to resolve their queries.
- Take ownership: Handle a variety of tasks from start to finish, including managing billing issues, tracking returns, and assisting with faulty goods.
- Use your expertise: Navigate our internal systems and digital tools to find the right information and provide accurate updates.
- Deliver purposeful service: Tailor every conversation to the individual customer, ensuring you provide the best possible options and a positive outcome.
- Build your resilience: Use a calm and professional approach to handle more complex or challenging conversations with confidence.
What you'll bring: We don't expect you to have previous call centre experience. We value the transferable skills you bring from retail, hospitality, or care. What matters most is your ability to communicate with clarity, stay resilient during challenging conversations, and move forward with a positive mindset. To succeed in this role, you will need to approach every query with a positive mindset and the conviction to find the right solution, staying resilient and focused during busy periods. Working collaboratively is key, so you should enjoy sharing knowledge and supporting your colleagues to help the whole team succeed. As you will be using various digital platforms, feeling comfortable with technology is important to provide a seamless service. Ultimately, we are looking for people who take ownership of their work and believe in their ability to see every customer journey through to a successful end.
Our benefits: We believe that being part of NEXT should be rewarding in more than one way. When you join our Enquiries team, you can access a range of benefits designed to support your lifestyle and your future. This includes a generous staff discount on most NEXT products, as well as a selection of partner brands, which you can use both in-store and through our Online site. You will also have the opportunity to join our pension scheme and participate in our sharesave programme, allowing you to share in the success of the business. From wellbeing support to exclusive discounts, we ensure our colleagues feel valued for the purposeful work they do every day.
Please note: The shifts currently advertised are accurate. As our recruitment progresses, we may need to make adjustments to the shifts advertised. We will keep you informed of any updates throughout the process. Please note that we are aware of fraudulent recruitment adverts on some third party sites. NEXT does not request or require any payment at any stage of the recruitment process.
Diversity, Equity and Inclusion at NEXT: We are building an inclusive, inspiring workplace where everyone is respected and supported to reach their full potential. Our employee-led communities celebrate our diverse culture, while strategic partnerships help us foster wellbeing for everyone. Discover how we are creating a more connected and inclusive place to work.
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
Customer Service Advisor employer: Next Careers
At NEXT, we pride ourselves on fostering a supportive and inclusive work environment in Leicester, where our Customer Service Advisors are empowered to make meaningful connections with customers. With competitive pay, performance-related bonuses, and a range of benefits including generous staff discounts and a pension scheme, we prioritise employee wellbeing and growth. Join us to be part of a team that values resilience, collaboration, and the pursuit of excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NEXT. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your transferable skills! Even if you don’t have call centre experience, highlight your background in retail, hospitality, or care. Talk about how these experiences have equipped you with the communication and resilience needed for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match what we're looking for. Refer to the job description and show us how your background in retail, hospitality, or care makes you a great fit for the Customer Service Advisor role.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Next Careers
✨Know the Company
Before your interview, take some time to research NEXT. Understand their values, mission, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples from your past experiences where you successfully resolved issues or helped customers, as this will demonstrate your ability to handle queries effectively.
✨Demonstrate Resilience
Be ready to discuss how you've handled challenging situations in the past. The role requires a calm and professional approach, so think of specific instances where you maintained composure under pressure. This will show that you can thrive in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if NEXT is the right fit for you.
