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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and maintain store standards.
- Company: Join the iconic Victoria's Secret brand with a supportive and fun culture.
- Benefits: Enjoy 25% off products, exclusive retailer deals, and access to health services.
- Why this job: Be part of a vibrant team and make a real impact in retail.
- Qualifications: Passion for retail and strong customer service skills are essential.
- Other info: Great opportunities for learning and career growth in a fast-paced environment.
The predicted salary is between 10 - 15 £ per hour.
Birmingham, West Midlands, United Kingdom
Salary: £12.72 per hour
Shifts: 38.75hrs p/w; Mon 09:00 - 17:30; Tue 09:00 - 17:30; Wed 12:15 - 20:45; Thu 09:00 - 17:30; Sat 12:15 - 20:45
About the role
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…
- Customer Experience - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best.
- Visual Merchandising - with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed!
- Lead by example - you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run smoothly, ensuring the team maintains our high brand standards and that our customers receive a personalised experience every time they visit.
- Store targets - you’ll support the management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability.
- Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
- Store Operations - you’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures.
- Executing the new - you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required.
About you
- Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do.
- Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer.
- Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers.
- Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create.
- Team Player - You are flexible, supportive and contribute to a positive working environment for all team members.
- Fast is fun - you find energy working in a busy environment and your enthusiasm for retail is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done.
About us
We are the specialist retailer of fashion-inspired signature lingerie, sleepwear, athleisure and swim, as well as award-winning prestige fragrances and body care. Our associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where we cherish our diversity.
While our job adverts outline ideal skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Victoria’s Secret and you can demonstrate an alignment with core parts of the role and our values, we would encourage you to apply.
If you are looking to become part of a fun and dynamic team then apply today and become part of one of the most iconic brands in the world!
What’s next
Being part of a great brand isn’t the only thing we have on offer, you’ll also get access to:
- 25% off a huge selection of Victoria's Secret, Next, Gap in store.
- Amazing deals and exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health and wellbeing services including 24/7 digital GP.
- Learning and development opportunities and support.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line).
Team Leader - V S Bullring (N111335) in Birmingham employer: Next Careers
Contact Detail:
Next Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - V S Bullring (N111335) in Birmingham
✨Tip Number 1
Get to know the brand! Before your interview, dive into Victoria's Secret's values and products. This will help you connect with the team and show your passion for delivering that exceptional customer experience.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll be energising your team and engaging with customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your leadership style! Think about examples from your past where you've led a team or project. Be ready to share how you motivate others and maintain high standards, as this is key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our fun and dynamic team at Victoria's Secret!
We think you need these skills to ace Team Leader - V S Bullring (N111335) in Birmingham
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for retail shine through in your application. We want to see how much you love creating unique experiences for customers, so share any relevant stories or experiences that highlight your passion!
Tailor Your CV: Make sure your CV is tailored to the Team Leader role at Victoria’s Secret. Highlight your leadership skills and any experience you have in customer service or retail. We’re looking for those who can energise a team and maintain high standards!
Be Authentic: Don’t be afraid to be yourself! We value individuality and want to know what makes you unique. Share your personality in your cover letter and let us see how you’d fit into our fun and dynamic team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our iconic brand!
How to prepare for a job interview at Next Careers
✨Know the Brand Inside Out
Before your interview, make sure you research Victoria's Secret thoroughly. Understand their products, values, and customer experience philosophy. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As a Team Leader, delivering exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations and how you can inspire your team to do the same.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or project. Be ready to discuss your leadership style and how you motivate others. Emphasise your ability to collaborate and create a positive working environment, as this aligns with the role's requirements.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, store goals, and training opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.