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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve store targets.
- Company: Join the iconic Victoria’s Secret brand with a vibrant team culture.
- Benefits: Enjoy 25% off products, exclusive offers, and access to health and wellbeing services.
- Why this job: Be part of a fast-paced environment where your ideas and passion can shine.
- Qualifications: Retail management experience and a love for customer service are essential.
- Other info: Great opportunities for personal growth and development in a supportive workplace.
The predicted salary is between 30000 - 42000 £ per year.
SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Tue 12:15 - 20:45; Wed 09:00 - 17:30; Thu 09:00 - 17:30; Fri 12:15 - 20:45; Sat 08:30 - 17:00
About the role
As a Department Manager at Victoria’s Secret you’ll be a key part in the management team, ensuring the success of your store and inspiring the team to achieve their targets and create the very best customer experience every day.
What’s in (your) store for you…
- Customer Experience - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Lead by example - you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit.
- Store targets - you’ll support the wider management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability.
- Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
- An eye for visuals - our brand visual standards are high, but with the support of our Visual Team you will be accomplished in their execution, and you’ll ensure your team are too.
- Open eyes and ears - Your vision and passion for our products will help the business grow and change for the better. You’ll cultivate a platform for active listening with your team and sharing ideas with your wider store partners.
- Store Operations - you’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures.
- Executing the new - you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required.
About you
- A wealth of experience - With your previous retail management experience in fast-paced stores you can demonstrate a record of managing and exceeding sales targets and KPIs.
- You can demonstrate an understanding of how to manage a team to deliver objectives that drive strong performance and results.
- Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do.
- Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer.
- Lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand and the experience we create.
- Relationships that count - You are keen to be part of the business and want to develop valued relationships with our customers, your team and wider business teams.
- Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create.
- Team Player - You are flexible, supportive and contribute to a positive working environment for all team members.
- Fast is fun - you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done.
Being part of a great brand isn’t the only thing we have on offer, you’ll also get access to:
- 25% off a huge selection of Victoria's Secret, Next, Gap in store.
- Amazing deals and exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health and wellbeing services including 24/7 digital GP.
- Learning and development opportunities and support with upskilling core skills through on-the-job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include 'Workplace Adjustments' in the subject line).
What’s Next?
- Apply - Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.
- Inform - Let’s talk. We will get in touch for an initial conversation by phone or video to learn more about you and share what the team is looking for.
- Analyse - If you are invited to interview, you may be asked to present your work or portfolio and talk through your experience. It is also your chance to ask questions and get to know us.
- Offer - If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.
Team Overview
Retail is where customers meet NEXT. Step into any of our stores and you’ll find energy, variety and opportunity. No two days are the same. It’s fast-paced, full of growth and all about our brilliant collaborative team. From outlets to full-range stores, there’s space for you to make your mark.
Explore similar opportunities across our business.
You’ve probably heard of NEXT, but did you know about our portfolio? Every brand in our offering brings a distinct story, attitude and community. Spanning contemporary lifestyle brands, established high street names and timeless collections, together they showcase the vibrancy of today’s retail world.
About us
We are the specialist retailer of fashion-inspired signature lingerie, sleepwear, athleisure and swim, as well as award-winning prestige fragrances and body care. Our associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where we cherish our diversity.
While our job adverts outline ideal skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Victoria’s Secret and you can demonstrate an alignment with core parts of the role and our values, we would encourage you to apply.
If you are looking to become part of a fun and dynamic team then apply today and become part of one of the most iconic brands in the world!
Challenges. Opportunities. The future. Let’s take it on at NEXT.
Department Manager - V S Bullring in Birmingham employer: Next Careers
Contact Detail:
Next Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - V S Bullring in Birmingham
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Victoria's Secret's products and values. This way, you can show your passion and understanding of what makes the brand tick, which will definitely impress the hiring team.
✨Tip Number 2
Practice your leadership skills! As a Department Manager, you'll need to inspire your team. Think of examples from your past where you've led a team to success, and be ready to share those stories during your chat with us.
✨Tip Number 3
Be prepared to discuss customer experience! Since delivering exceptional service is key, think about how you've gone above and beyond for customers in previous roles. Share those experiences to show us you're the right fit!
✨Tip Number 4
Don’t forget to ask questions! Interviews are a two-way street. Prepare some thoughtful questions about the team dynamics or store goals. This shows your genuine interest and helps you figure out if we're the right match for you too!
We think you need these skills to ace Department Manager - V S Bullring in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for retail shine through! Share specific examples of how you've created amazing customer experiences in the past. We want to see that enthusiasm for our products and brand!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Use keywords from the job description, like 'team player' and 'lead by example', to show us you’re the perfect fit for the Department Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate. Highlight your achievements and how they relate to the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. Plus, it shows you’re keen to join our team at Victoria’s Secret!
How to prepare for a job interview at Next Careers
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Victoria’s Secret products and values. Familiarise yourself with their latest collections and any recent news about the brand. This will not only show your passion for retail but also help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Department Manager, you'll need to lead by example. Prepare examples from your past experiences where you successfully managed a team or improved store performance. Highlight how you energised your team and maintained high standards, as this aligns perfectly with what they’re looking for.
✨Engage with Enthusiasm
During the interview, let your enthusiasm shine through! Talk about your love for customer service and how you create unique experiences for customers. Remember, they want someone who can inspire their team and foster a positive environment, so be sure to convey that energy.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to team development or how they measure success in the role. It shows you’re genuinely interested in the position and eager to contribute to the team’s success.