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- Tasks: Lead a vibrant team to deliver exceptional customer experiences and maintain store standards.
- Company: Join the iconic Victoria’s Secret team in a fun, fast-paced retail environment.
- Benefits: Flexible shifts, training opportunities, and a supportive team culture.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a brand that empowers you to create unique customer experiences every day.
- Qualifications: Passion for retail, strong customer service skills, and a collaborative spirit.
The predicted salary is between 10 - 12 £ per hour.
SHIFTS YOU ARE APPLYING FOR: 23.25hrs p/w; Sun 10:15 - 18:45; Tue 08:30 - 17:00; Thu 12:15 - 20:45
About the role
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…
- Customer Experience - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best.
- Visual Merchandising - with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed!
- Lead by example - you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit.
- Store targets - you’ll support the management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability.
- Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
- Store Operations - you’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures.
- Executing the new - you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required.
About you
- Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do.
- Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer.
- Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers.
- Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create.
- Team Player - You are flexible, supportive and contribute to a positive working environment for all team members.
- Fast is fun - you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done.
Team Leader - V S Aberdeen (N116801) employer: Next Careers
Contact Detail:
Next Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - V S Aberdeen (N116801)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Victoria’s Secret on social media and their website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Being able to share these stories during your interview will highlight your passion for delivering an exceptional customer experience.
✨Tip Number 3
Show off your teamwork skills! Be ready to discuss how you've collaborated with others in past roles. At Victoria’s Secret, being a team player is key, so make sure to emphasise your ability to work well with others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader - V S Aberdeen (N116801)
Some tips for your application 🫡
Show Your Passion: Let your love for retail shine through in your application! We want to see how excited you are about creating unique customer experiences and how you can bring that energy to our team.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role. We’re looking for examples of how you've led teams, delivered exceptional customer service, and maintained high standards in previous jobs.
Be Authentic: When writing your cover letter, be yourself! Share your personal story and what makes you a great fit for the Team Leader position. We appreciate honesty and enthusiasm, so let us know why you want to join our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Next Careers
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Victoria’s Secret's products and values. Familiarise yourself with their customer experience philosophy and think about how you can contribute to that. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your love for the customer and your ability to create unique experiences.
✨Demonstrate Leadership Qualities
As a Team Leader, you’ll need to energise and support your team. Be ready to discuss your leadership style and provide examples of how you’ve motivated others in previous roles. Highlight your ability to lead by example and maintain high standards, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing stock replenishment or dealing with a difficult customer. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to collaborate with your team to achieve store targets.