At a Glance
- Tasks: Provide first line IT support and troubleshoot hardware/software issues.
- Company: Join a leading charity with a collaborative and supportive culture.
- Benefits: Enjoy hybrid working, ongoing contract, and a chance to make an impact.
- Other info: Immediate start available; great opportunity for career growth in a dynamic setting.
- Why this job: Be the go-to person for IT queries and help create a smooth working environment.
- Qualifications: Experience in IT support and strong knowledge of Microsoft Office 365 required.
The predicted salary is between 25000 - 30000 £ per year.
Our client, a leading charity, is currently seeking a proactive and customer-focused 1st Line IT Support Officer to join a busy and collaborative team on an ongoing contract basis. This role offers fantastic hybrid working and is ideal for someone immediately available who is looking to make an impact in a fast-paced environment.
A key focus of this post is to support the efficient running of the organisation’s IT and CRM function, as well as facilities-related activities. You will act as the first point of contact for all IT queries, providing day-to-day support to employees while liaising closely with our onsite and offsite IT provider and external suppliers. The organisation primarily works with Microsoft Office 365 and Microsoft-based systems, so strong experience in this environment is essential. You will report to the Senior IT Manager and work collaboratively with colleagues across all levels of the organisation.
Key Responsibilities
- Provide first line IT support to all employees, including hardware and software troubleshooting
- Act as the first point of contact for IT queries and ensure timely resolution or escalation where required
- Liaise with external IT providers and suppliers to resolve technical issues
- Support the smooth running of IT infrastructure across office and hybrid working environments
- Set up and configure laptops, mobile devices, user accounts, and IT access for new starters
- Manage user accounts for systems such as Cloudbooking and other business applications
- Maintain accurate records of IT equipment and asset tracking
- Support the Senior IT and CRM Manager with IT projects as required
- Assist with maintenance of office equipment including printers, peripherals, and mobile devices
Facilities Support
- Assist with ordering office stationery and kitchen supplies as required
- Support general office facilities operations to ensure a smooth working environment
About You
Essential Experience
- Previous experience in an IT support role within an office environment
- Strong knowledge of troubleshooting hardware and software issues
- Experience working with Microsoft Office 365, SharePoint, and cloud-based systems
- Experience using Microsoft Exchange and managing user accounts
- Experience working in a hybrid working environment
Desirable Experience
- Experience within a medium or large-sized organisation
- Understanding of IT networks
- Experience working within the charity or not-for-profit sector
Skills & Attributes
- Strong communication skills, both written and verbal, with the ability to support users at all levels
- Excellent customer service skills with a professional and helpful approach
- Ability to work independently and as part of a team
- Strong organisational and time management skills with the ability to prioritise workload
- Analytical and proactive problem-solving approach
- Enthusiastic, flexible, and adaptable to changing priorities
- Understanding of IT security protocols (desirable)
Additional Information
- Hybrid working arrangement
- Ongoing contract opportunity
- Immediate availability required
- Exposure to a supportive and collaborative IT and CRM function
1st Line IT Support Officer in London employer: Next Best Move
As a leading charity, our organisation is dedicated to making a positive impact in the community while fostering a supportive and collaborative work environment. We offer fantastic hybrid working arrangements, ensuring flexibility for our employees, alongside opportunities for professional growth within a dynamic team. Join us as a 1st Line IT Support Officer and be part of a mission-driven organisation that values your contributions and prioritises employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Officer in London
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We think you need these skills to ace 1st Line IT Support Officer in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Next Best Move, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Next Best Move can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Next Best Move will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Next Best Move
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Next Best Move. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Next Best Move.
