At a Glance
- Tasks: Provide first line IT support and troubleshoot hardware/software issues.
- Company: Leading charity with a collaborative and supportive team culture.
- Benefits: Hybrid working, immediate start, and opportunity to make a real impact.
- Other info: Great opportunity for career growth in a meaningful organisation.
- Why this job: Join a fast-paced environment and enhance your IT skills while helping others.
- Qualifications: Experience with Microsoft Office 365 and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading charity, is currently seeking a proactive and customer-focused 1st Line IT Support Officer to join a busy and collaborative team on an ongoing contract basis. This role offers fantastic hybrid working and is ideal for someone immediately available who is looking to make an impact in a fast-paced environment.
About the Role
A key focus of this post is to support the efficient running of the organisation’s IT and CRM function, as well as facilities-related activities. You will act as the first point of contact for all IT queries, providing day-to-day support to employees while liaising closely with our onsite and offsite IT provider and external suppliers. The organisation primarily works with Microsoft Office 365 and Microsoft-based systems, so strong experience in this environment is essential. You will report to the Senior IT Manager and work collaboratively with colleagues across all levels of the organisation.
Key Responsibilities
- Provide first line IT support to all employees, including hardware and software troubleshooting
- Act as the first point of contact for IT queries and ensure timely resolution or escalation where required
- Liaise with external IT providers and suppliers to resolve technical issues
- Support the smooth running of IT infrastructure across office and hybrid working environments
1st Line IT Support Officer employer: Next Best Move
As a leading charity, our client offers a supportive and inclusive work environment where employees are encouraged to grow and make a meaningful impact. With fantastic hybrid working options and a collaborative team culture, this role as a 1st Line IT Support Officer provides ample opportunities for professional development while contributing to the efficient running of vital IT functions. Join us in making a difference while enjoying the benefits of a dynamic workplace that values your contributions.
