At a Glance
- Tasks: Ensure customer satisfaction by handling complaints and driving quality improvements.
- Company: Join Nexperia, a leading global semiconductor manufacturer in Manchester.
- Benefits: Competitive salary, generous leave, and professional development opportunities.
- Other info: Diverse and inclusive workplace with a commitment to sustainability.
- Why this job: Make a real impact in a dynamic industry while growing your career.
- Qualifications: Degree in Electrical Engineering or related field with 3 years of experience.
The predicted salary is between 36000 - 44000 £ per year.
At Nexperia Manchester, we are looking for a Product Quality Engineer to join our Quality team. We offer you huge scope to develop and make a real impact on a global semiconductor manufacturer producing over 100 billion devices every year.
Please note this role is located in Manchester, UK, and we are NOT able to offer visa sponsorship now, or in the future, for this position.
What you will do
This role is critical to ensure the timely handling of customer complaints. It safeguards customer satisfaction and trust and acts as the key interface between product group quality, the customer and other functions. By driving root cause analysis, corrective actions and cross functional alignments, the role contributes to the long term improvement of the company and protects our reputation in the market.
Duties will include:
- Taking ownership of complaint handling for your assigned product group and support customer requests
- Driving structured problem-solving activities (e.g. 8D), including root cause analysis, definition of containment actions, and implementation of sustainable corrective measures
- Monitoring and following up on quality improvement actions with internal and external stakeholders
- Documenting, analysing and evaluating quality data using relevant tools with respect to reliability, yield, FMEA and customer requests
- Supporting and contributing to product qualification activities for our products
- Ensuring the implementation and adherence of quality procedures and standards (Nexperia, AEC, and customer-specific) in both operational and project-related activities
What you will need
Essential
- Bachelor’s or Master’s degree in Electrical Engineering, Physics, or a related field combined with at least 3 years of experience in a similar role
- Solid understanding of semiconductor devices and applications
- Knowledge of quality and reliability standards (e.g. AEC-Q101) and structured problem-solving methodologies (e.g. 8D, Ishikawa, 5 Why)
- Familiarity with measurement methods and equipment as well as device testing environments
- Good communication and presentation skills, with the ability to coordinate across functions and cultures
- Fluent English skills (written and spoken)
- Willingness to travel occasionally
Beneficial
- Experience in wafer fab and assembly processes
- Working experience with Small Signal MOSFETs
- Experience with data analysis and statistical methods (e.g. Weibull analysis)
- German language skills
Interview process
- Stage 1: Recruiter Review
- Stage 2: 30‑minute Technical Interview
- Stage 3: 60‑minute Competency Interview
Your benefits will include
- Remuneration & Reward – Competitive salary, Bonus up to 6%, excellent contributory pension scheme of up to 9%, recognition rewards scheme, EV salary sacrifice scheme, income protection, 12 x salary life assurance policy.
- Health & Wellbeing – 33 days annual leave, flexible benefits scheme, enhanced parental leave, on-site medical centre, enhanced sick pay, subsidised canteen, employee assistance programme, retail & entertainment discounts, a variety of sports & social clubs.
- Professional Development – Possibility for funded academic support up to PhD level, employee goal setting and development plans, huge growth potential both internally and globally within the business, via both management and technical pathways.
- Corporate Social Responsibility & Sustainability – A global commitment to becoming carbon neutral by 2035, working with suppliers who embrace and comply with the Nexperia Supplier Code of Conduct, paid time off for every employee to support charitable work up to 4 times per year.
- Diversity, Equity, and Inclusion – Corporate members of Neurodiversity in Business and a Disability Confident Employer. Dedicated Employee Resource Groups for Neuroinclusion, the LGBTQ+ community, and Women in Nexperia, with a commitment to increase women in management positions to 30% by 2030.
As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.
In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.
Summary
Location: Manchester
Type: Full time
Product Quality Engineer employer: Nexperia
Nexperia is an exceptional employer that fosters a dynamic and energetic work culture, where innovation and collaboration are at the forefront. With a strong commitment to employee growth and development, we offer numerous opportunities for advancement within our global GaN team, allowing you to make a meaningful impact in the semiconductor industry. Join us in a supportive environment that rewards passion and dedication, and be part of a company that values your contributions as we shape the future of power discretes together.
