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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot ICT issues for users.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Enjoy competitive salary, 28 days holiday, and a birthday off!
- Why this job: Make a real difference by solving tech problems and supporting users.
- Qualifications: Experience with Microsoft 365 and strong problem-solving skills required.
- Other info: Great career growth opportunities in a supportive work culture.
The predicted salary is between 20000 - 28000 £ per year.
You will play a crucial role in providing technical assistance, troubleshooting, and support to end-users within our established customer base. You will be responsible for diagnosing and repairing/replacing hardware, software, network, and other ICT-related issues promptly and efficiently to ensure uninterrupted business operations.
Key Responsibilities
- Technical Support: Respond to user enquiries and technical issues related to hardware, software, network, and other ICT components. Troubleshoot problems, identify root causes and implement effective solutions to minimize downtime and maximize productivity.
- Help Desk Management: Manage the ICT help desk system to log, track, and prioritize support requests. Ensure that all incidents and service requests are handled within defined SLAs.
- Installation and Configuration: Assist in the deployment, installation, and configuration of hardware and software, including computers, printers, servers, operating systems, and applications.
- System Maintenance: Perform routine system maintenance tasks, including software updates, patches, and security enhancements, to maintain optimal performance and security levels.
- Network Administration: Assist in the management and maintenance of the organization's LAN and WAN, ensuring connectivity and troubleshooting network-related issues.
- Security Compliance: Implement and enforce security protocols, policies, and best practices to safeguard data and ICT infrastructure from potential security threats.
- Documentation: Maintain detailed records of support activities, technical procedures, and system configurations to aid in future troubleshooting and system management.
- Hardware and Software Procurement: Collaborate with management to assess hardware and software needs and provide recommendations for procurement based on business requirements.
- Continuous Improvement: Identify opportunities to enhance ICT support services, streamline processes and improve overall system reliability and performance.
Requirements
- Microsoft 365 admin portal experience essential
- Proven experience as an ICT Support Engineer or in a similar technical support role.
- Strong knowledge of hardware components, operating systems (Windows, macOS desirable but not essential), and software applications.
- Familiarity with networking protocols, LAN/WAN technologies, and troubleshooting network-related issues.
- Proficiency in diagnosing and resolving hardware and software problems in a timely manner.
- Solid understanding of IT security principles and best practices.
- Excellent communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users effectively.
- Strong problem-solving skills and the ability to work independently as well as part of a team.
- Customer-oriented approach with a focus on delivering exceptional service and support.
Working Conditions
- 9-5 Monday to Friday
- 28 days paid holiday per annum + birthday holiday
- Optional company pension scheme
- Mobile phone
- Salary 25K to 35K dependent on experience
- Many more benefits
ICT Support Engineer in North East employer: Nexim ICT Ltd
Contact Detail:
Nexim ICT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Engineer in North East
✨Tip Number 1
Network, network, network! Get out there and connect with people in the ICT field. Attend local tech meetups or online webinars to meet potential employers and fellow professionals. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This is a great way to demonstrate your expertise and passion for ICT support, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the ICT Support Engineer position. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace ICT Support Engineer in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and any relevant technical support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ICT Support Engineer role. Share specific examples of how you've tackled technical issues in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills: Since you'll be helping users with tech troubles, it's important to demonstrate your ability to communicate clearly. In your application, use straightforward language and avoid jargon where possible. We want to see that you can explain complex concepts simply!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Nexim ICT Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and networking protocols. Be ready to discuss your experience with Microsoft 365 admin portal and any troubleshooting you've done in the past. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've diagnosed and resolved technical issues. Think about the steps you took to identify the root cause and how you implemented solutions. This will demonstrate your ability to handle real-world challenges effectively.
✨Communicate Clearly
Since you'll be dealing with end-users, practice explaining technical concepts in simple terms. You might be asked to role-play a scenario where you help a non-technical user. Being able to communicate clearly is key to success in this role!
✨Emphasise Your Customer Service Approach
Highlight your customer-oriented mindset during the interview. Share examples of how you've gone above and beyond to deliver exceptional service. Companies want to see that you care about helping users and improving their experience.
