At a Glance
- Tasks: Support 6,000+ users with advanced troubleshooting and incident management.
- Company: Join a leading global service desk at Fitch Group in London.
- Benefits: Competitive pay, potential for permanent role, and hands-on experience.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact by solving technical issues for a diverse user base.
- Qualifications: 2+ years in IT support with strong Level 2 troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
This is a hands-on, technical delivery role supporting 6,000+ users across Fitch Group's global service desk. Your responsibilities will include:
- End-to-end incident and request management (Level 2)
- Advanced troubleshooting of Windows and macOS endpoints
- Microsoft 365 support (Teams, Outlook, OneDrive, SharePoint)
- Endpoint management via Microsoft Intune
- Cisco video conferencing support
- User onboarding and offboarding execution
- Ticket logging and management via Jira Service Management
- Contribution to knowledge articles and SOPs
- Structured escalation management with strong SLA awareness
Essential:
- 2+ years' experience in a Service Desk or IT support environment
- Proven Level 2 troubleshooting experience in a multi-platform enterprise setting
- Strong communication skills — ability to explain technical issues in plain business language
- UK-based candidates only
Desirable:
- Jamf experience for macOS device management
- VIP / executive support experience
- Knowledge of SSO/MFA and identity & access concepts
- Familiarity with security tooling (Zscaler, CrowdStrike)
IT Service Desk Engineer (Level 2) in London employer: Nexify Infosystems
Fitch Group is an exceptional employer, offering a dynamic work environment in the heart of London where IT Service Desk Engineers can thrive. With a strong focus on employee growth and development, we provide comprehensive training opportunities and a collaborative culture that values innovation and teamwork. Our commitment to supporting over 6,000 users globally ensures that you will be part of a meaningful mission, making a real impact while enjoying the benefits of a competitive salary and flexible shift options.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer (Level 2) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to Level 2 support. We recommend setting up mock interviews with friends or using online platforms to get comfortable explaining your troubleshooting process.
✨Tip Number 3
Show off your skills! If you have experience with tools like Microsoft Intune or Jira Service Management, be ready to discuss specific scenarios where you used them effectively. Real-life examples can make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Desk Engineer (Level 2) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and service desk roles. We want to see how your skills match the Level 2 troubleshooting and user management tasks mentioned in the job description.
Show Off Your Communication Skills:Since strong communication is key, use your application to demonstrate how you can explain technical issues in simple terms. We love candidates who can bridge the gap between tech and non-tech folks!
Be Specific About Your Experience:When detailing your past roles, focus on specific tools and technologies you've used, like Microsoft 365 or Jira Service Management. We’re looking for concrete examples of your hands-on experience in a multi-platform environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Nexify Infosystems
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and macOS troubleshooting. Be ready to discuss specific incidents you've resolved in the past, as this will show your hands-on experience and problem-solving abilities.
✨Master the Tools of the Trade
Familiarise yourself with tools like Microsoft Intune and Jira Service Management. If you can, practice using these platforms before the interview so you can confidently discuss how you've used them in previous roles.
✨Communicate Clearly
Since strong communication skills are essential, practice explaining complex technical issues in simple terms. You might be asked to describe a technical problem and how you solved it, so keep it straightforward and relatable.
✨Show Your Team Spirit
This role involves supporting a large user base, so highlight your experience in teamwork and collaboration. Share examples of how you've worked with others to resolve issues or improve processes, as this will demonstrate your ability to contribute positively to the team.
