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For Companies At a Glance
- Tasks: Lead a team of engineers, ensuring top-notch service delivery and customer satisfaction.
- Company: Join a market leader in automotive technology focused on innovation and quality.
- Benefits: Enjoy competitive salary, company vehicle, career development, and private healthcare.
- Why this job: Be part of a supportive team culture with autonomy and opportunities for growth.
- Qualifications: Experience in service management or field engineering is essential; technical skills are a plus.
- Other info: Flexible twilight hours with remote work options and site visits required.
The predicted salary is between 28000 - 42000 £ per year.
Location: London (generally remote, site visits will be required).
Salary: £35,000 – £50,000 per annum (dependent on experience)
Shift: Twilight Hours (Start time between 15:00–17:00; flexible end time, approx. midnight) + on-call as appropriate.
About the Role
Our client, a market-leading service provider in automotive technology purpose designed for the transportation sector, is seeking an experienced Regional Service Manager to oversee operations across London. With a strong reputation for quality and innovation, our client is focused on delivering exceptional service and maintaining long-term customer relationships.
The Role
The Regional Service Manager will be responsible for leading a team of field engineers and technicians, ensuring high standards of service delivery, operational efficiency, and customer satisfaction. This position is well-suited for someone from a field engineering background or similar technical role within the security, automotive, or electrical maintenance sectors.
Key Responsibilities
- Oversee daily operations and service delivery across the assigned region
- Manage, mentor, and develop a team of field-based engineers/technicians
- Monitor performance against KPIs and implement continuous improvement initiatives
- Conduct site visits, ensure compliance with health and safety regulations
- Handle client escalations and maintain strong working relationships
- Report on regional service metrics and contribute to strategic planning
- Optimise workforce scheduling and job allocation
Required Skills & Experience
- Proven experience in a service management or field engineering leadership role
- Background in security systems, automotive services, electrical maintenance, or a related industry
- Strong technical acumen and ability to support field operations
- Excellent leadership, communication, and organisational skills
- Ability to interpret technical documentation and enforce service standards
- Full UK driving licence (or applicable regional equivalent)
Desirable
- Working knowledge of Timespace DVRs, Streamax, Robustel routers, or similar systems.
- Knowledge of compliance and industry-specific regulations
What Our Client Offers
- Competitive salary and performance-related bonus
- Company vehicle fully expensed for business use
- Career development and training opportunities
- A supportive, team-oriented environment
- Pension scheme, private healthcare, and additional benefits
- Autonomy - these guys won't micro-manage you
Interested in leading a high-performing service team for an industry leader?
Service Manager - Twilight employer: NexHire Ltd
Contact Detail:
NexHire Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Twilight
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in automotive services and field engineering. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving industry.
✨Tip Number 2
Network with professionals in the automotive and service management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within the field.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams. Think of specific examples where you've successfully mentored team members or improved service delivery, as these will be key points of interest for the hiring managers.
✨Tip Number 4
Research the company’s values and recent projects. Understanding their focus on quality and innovation will allow you to tailor your conversation during interviews, showing that you're aligned with their mission and ready to contribute to their success.
We think you need these skills to ace Service Manager - Twilight
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management or field engineering. Emphasise your leadership skills and any specific technical knowledge related to automotive technology or security systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention your understanding of the company's reputation for quality and innovation, and how your background aligns with their needs.
Highlight Key Achievements: In your application, include specific examples of how you've successfully managed teams, improved service delivery, or handled client escalations in previous roles. Use metrics where possible to demonstrate your impact.
Prepare for Technical Questions: Given the technical nature of the role, be ready to discuss your experience with relevant systems and technologies. Familiarise yourself with terms like Timespace DVRs and Robustel routers, as these may come up during the interview process.
How to prepare for a job interview at NexHire Ltd
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and recent developments in the automotive technology sector. This will not only help you understand their operations better but also show your genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise your background in service management or field engineering, particularly if you have experience in security systems or automotive services. Be ready to discuss specific examples of how you've led teams and improved service delivery.
✨Prepare for Technical Questions
Given the technical nature of the role, be prepared to answer questions related to compliance, health and safety regulations, and any relevant systems like Timespace DVRs or Robustel routers. Brush up on your technical knowledge to demonstrate your capability.
✨Showcase Leadership Skills
As a Regional Service Manager, strong leadership is key. Prepare to discuss your approach to mentoring and developing team members, as well as how you handle client escalations and maintain relationships. Use examples that highlight your communication and organisational skills.
