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- Tasks: Manage key customer contracts and lead cleaning teams across multiple locations.
- Company: Join an award-winning company with a strong focus on people development.
- Benefits: Company vehicle, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving client services and leading dynamic teams.
- Qualifications: Experience in contract management and strong communication skills required.
- Other info: Be part of a supportive environment that values innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to recruit a Contract Manager to cover key customer contracts across Northampton, Bedford, Peterborough, Milton Keynes and surrounding areas. Monday to Friday 8am to 4.30pm. A Full UK Driving License is required, a company vehicle will be provided.
Key Deliverables:
- Client engagement at all levels
- People management
- Managing Cleaning teams
- KPI and standards conformance
- Commercial performance
Responsibilities:
- Overall responsibility to client budget, manage finance, and billing of contract for site
- Overall management of full site structure
- Produce yearly budgets and cost saving exercises
- Pro-actively working with BN to provide innovation suggestions to client
- Assist in KPI reporting
- Create Planned Preventative Maintenance (PPM) plans, ensuring they are accurate and carried out in accordance with frequencies, timing and quality of work
- Control budgets for 3rd party suppliers with good value being achieved for remedial and unplanned works
- Arrange for any follow up remedial work to be priced, approved by the client and completed in safe, timely manner
- Analysis of unplanned work for root cause and create more certainty on requirements as necessary
- Assist in defining requirements for all equipment and buildings, especially in seeking ease of maintenance and operation
- Work with Admin to analyse weekly reports, understanding resource and communicating with our client to agree correct resource level to work coming in
- Responsible for accurate submission of bills, with support from the Administration and Commercial teams
- Hold meetings with our client on unplanned spends, PPM performance, energy and KPIs
- Review service providers, always seeking to bring as many services in house as possible
- Manage in house team, ensuring PPM plan is fulfilled and communicating any errors to client, getting recovery plan approved
- See that training is maintained, toolbox talks are issued and near misses/good catches are recorded by all disciplines on site
- Manage complaints to ensure they are addressed within correct timelines for Soft and Hard Services
- Assist with EHS Manager regarding reporting and investigating accidents and performance issues per Company Procedure
Essential Criteria:
- Experience in the same or similar role
- Excellent knowledge of MS Office software
- Strong client focus in delivering and improving services
- Delivery of all client and contractor KPI and SLA targets
What are we looking for?
- UK Manual Driving Licence
- Experience managing cleaning teams
- IT literate (use of tablet, smart phone apps)
- Good communication skills, both verbal and written (English)
About Us: Just Ask Estate Services (est. 1973), part of the Nexgen Group, is an award-winning provider of professional Cleaning and Grounds Maintenance services to the public and private sectors. We recognise that investing in our people is our most important asset, which has enabled us to achieve 'Investors in People - Gold Standard'.
Contract Manager in Northampton employer: Nexgen Group
Contact Detail:
Nexgen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Contract Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how you can contribute to their success. This will help you stand out and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience managing cleaning teams and handling client budgets makes you the perfect fit for the job. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Contract Manager in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Manager role. Highlight your experience in managing cleaning teams and client engagement, as these are key for us. Use specific examples that showcase your skills in budget management and KPI delivery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your experience with PPM plans and how you’ve successfully managed client relationships in the past.
Show Off Your IT Skills: Since we’re looking for someone who’s IT literate, don’t forget to mention your proficiency with MS Office and any other relevant software. If you've used tablets or smartphone apps in your previous roles, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nexgen Group
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the key deliverables and responsibilities outlined in the job description. Familiarise yourself with contract management principles and be ready to discuss how your experience aligns with managing client budgets and KPIs.
✨Showcase Your People Management Skills
Since this role involves managing cleaning teams, prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to achieve targets, as well as how you handled any complaints or issues.
✨Demonstrate Your Client Engagement Experience
Be ready to talk about your experience in client engagement. Highlight instances where you’ve built strong relationships with clients, managed expectations, and communicated effectively to ensure satisfaction with services provided.
✨Prepare for Technical Questions
Given the emphasis on IT literacy and MS Office skills, brush up on your technical knowledge. Be prepared to discuss how you’ve used technology in previous roles to improve efficiency, manage budgets, or report on KPIs. This will show that you’re not just a people person but also tech-savvy!
