At a Glance
- Tasks: Lead operations to scale our AI cloud infrastructure and improve team efficiency.
- Company: Join NexGen Cloud, a fast-moving team at the forefront of AI technology.
- Benefits: Enjoy competitive salary, flexible working, and 25 days holiday plus public holidays.
- Other info: Be part of a culture built on trust, transparency, and ownership with clear career growth.
- Why this job: Make a real impact in a dynamic environment while shaping the future of cloud technology.
- Qualifications: Experience in cloud operations, automation skills, and a collaborative mindset.
The predicted salary is between 60000 - 80000 € per year.
NexGen Cloud is the company behind Hyperstack, a full-stack AI cloud serving tens of thousands of customers from AI researchers to enterprises running the world's most compute-intensive workloads. We deliver on-demand and private GPU infrastructure to teams who treat performance as a requirement, not a feature. We're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure.
This role exists to help NexGen Cloud scale the operational maturity of its cloud infrastructure as demand grows across regions, customers and services. You'll sit at the intersection of Infrastructure, DevOps, Engineering and Customer Experience, helping reduce operational load on engineering teams through automation, tooling, runbooks and clear support processes. You'll play a key role in improving reliability, observability, incident response and operational readiness across our platform. This is a hands-on role for someone who enjoys building practical solutions, improving how teams work, and taking ownership of operational outcomes in a fast-moving cloud environment.
What You'll Be Doing:
- Build and improve scalable infrastructure operations processes that support a growing cloud platform.
- Enable customer-facing and operational teams with secure automation, diagnostics, tooling and clear workflows.
- Reduce repeatable manual work by identifying operational pain points and turning them into automated or self-service solutions.
- Support the rollout and readiness of new infrastructure environments, working closely with Infrastructure, DevOps and Engineering teams.
- Improve observability, incident response and operational documentation across production environments.
- Design and maintain runbooks, escalation paths and ownership models between technical and customer-facing teams.
- Evaluate new tools, vendors or approaches that could improve operational efficiency, reliability or scale.
- Coach and enable teams to adopt automation-first ways of working.
- Act as a bridge between technical infrastructure teams and the teams supporting customers day to day.
About You:
We're more interested in how you think and work than in a perfect CV. You'll likely bring a combination of the following:
- Essential:
- Strong background in infrastructure, cloud operations, DevOps, platform engineering or operational engineering.
- Experience supporting production environments where reliability, incident response and operational discipline matter.
- Proven ability to design or implement automation that reduces manual operational workload.
- Strong scripting, tooling or workflow automation skills, with an emphasis on clarity, maintainability and security.
- Experience working across multiple technical and non-technical teams to improve processes and outcomes.
- Familiarity with observability, monitoring, infrastructure platforms or orchestration technologies.
- Ability to operate both hands-on and strategically in a fast-moving scale-up environment.
- Strong documentation, communication and problem-solving skills.
- A sense of ownership and accountability for operational outcomes.
- Nice to Have:
- Experience with GPU, high-performance compute, cloud infrastructure or managed infrastructure platforms.
- Exposure to Kubernetes, OpenStack, Grafana, Windmill automation platforms or infrastructure-as-code tooling.
- Experience helping build or mature 24/7 support, NOC, SRE or technical operations capabilities.
- Experience designing self-service tooling for support, operations or customer-facing teams.
What We Offer:
- Competitive salary and annual discretionary bonus scheme.
- Employee wellbeing benefits.
- 25 days of holiday, plus public holidays.
- Flexible working arrangements (remote or hybrid, depending on role and location).
- Real ownership and autonomy, with the trust to take initiative and experiment.
- The opportunity to make a visible, meaningful impact as we scale.
- Clear career progression and growth opportunities in a fast-growing company.
- A collaborative, international culture built on trust, transparency, and ownership.
- The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleagues.
Head over to our NexGen Cloud careers page to view current openings and follow us on LinkedIn and X to learn more about our journey, newest releases and hear exciting news in the neocloud space.
Platform Operations Lead employer: NexGen Cloud
NexGen Cloud is an exceptional employer, offering a dynamic remote work environment that fosters innovation and collaboration. With a strong emphasis on employee wellbeing, competitive salaries, and clear career progression, team members are empowered to take ownership of their roles and make a meaningful impact in the rapidly evolving AI cloud infrastructure space. Join us to be part of a tight-knit, mission-driven team where your contributions are valued and your growth is supported.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Operations Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at NexGen Cloud. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you've got a project or a portfolio that highlights your experience in cloud operations or automation, make sure to share it during interviews. It’s a great way to demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for the unexpected! Be ready to tackle some technical questions or scenarios during interviews. Brush up on your scripting and automation knowledge, as they might want to see how you think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the NexGen Cloud team.
We think you need these skills to ace Platform Operations Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Platform Operations Lead role. Highlight your experience in cloud operations and automation, and show us how your skills align with what we're looking for.
Show Your Problem-Solving Skills:We love candidates who can think on their feet! In your application, share examples of how you've tackled operational challenges in the past. This will help us see your hands-on approach and strategic thinking.
Keep It Clear and Concise:When writing your application, clarity is key. Use straightforward language and avoid jargon where possible. We want to understand your experience and ideas without getting lost in complex terms.
Apply Through Our Website:Don't forget to submit your application through our NexGen Cloud careers page! This ensures we receive all the necessary information and helps us keep track of your application easily.
How to prepare for a job interview at NexGen Cloud
✨Know Your Stuff
Make sure you brush up on your knowledge of cloud operations, DevOps, and infrastructure. Familiarise yourself with the tools and technologies mentioned in the job description, like Kubernetes and Grafana. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational challenges in the past. Think about specific instances where you've implemented automation or improved processes. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Communicate Clearly
Since this role involves bridging technical and non-technical teams, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and ensure you can articulate your thoughts effectively, especially when discussing your past experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about NexGen Cloud's current challenges and future goals. This shows your genuine interest in the company and the role. It also gives you a chance to assess if the company culture aligns with your values and work style.
