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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues with cutting-edge cloud technologies.
- Company: Join a fast-growing company revolutionising GPU cloud infrastructure.
- Benefits: Competitive salary, growth opportunities, and hands-on experience with AI and cloud platforms.
- Why this job: Be part of a dynamic team making real-world impact in tech innovation.
- Qualifications: 2-3 years in technical support, strong communication skills, and a passion for technology.
- Other info: Exciting career progression into engineering roles and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We are a fast-growing company building next-generation GPU cloud infrastructure. NexGen Cloud is the company behind Hyperstack, a cloud platform providing on-demand and private cloud infrastructure for high-performance workloads. Hyperstack is used by teams running compute-heavy applications that need speed, reliability, and control. We’re a scale‑up by design: moving fast, solving complex problems and building technology that has real‑world impact. At the core of NexGen Cloud is a team of curious, driven people who care deeply about quality, ownership and collaboration.
Position Summary
We are seeking a skilled L2 Support Engineer with a solid background in customer service and a deep understanding of API usage. The ideal candidate will have 2–3 years of experience in technical support roles, a strong inclination toward virtualization technologies, and an enthusiasm for the AI/ML landscape. Familiarity with GPU technology is considered a plus, but not a requirement.
Key Responsibilities
- Customer Support/Experience: Provide timely and effective technical support through various channels (email, phone, chat), ensuring excellent communication with both internal and external stakeholders with a focus on quality of experience.
- OpenStack & Kubernetes: Support and troubleshoot basic issues related to OpenStack and Kubernetes deployments, working collaboratively with engineering teams as needed.
- REST APIs: Assist customers in understanding, integrating, and troubleshooting REST API calls and interactions as well as utilising API commands to facilitate support operations.
- Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify and resolve technical issues across various operating systems and tools.
- Ticket Management: Handle support requests effectively, adhering to workflows and processes to ensure high quality and responsive issue resolution.
- Documentation: Develop and maintain internal support documentation, including troubleshooting guides and internal knowledgebases.
- Continuous Improvement: Stay updated with emerging technologies and industry trends, contributing to team knowledge sharing and forward‑thinking strategies.
Required Skills
- Technical Skills: Understanding of REST APIs and their use in modern applications. Familiarity with ticketing systems and workflows (EG: HubSpot). Intermediate Linux and Windows knowledge, with the ability to navigate, troubleshoot and perform basic system operations. Entry‑level experience with OpenStack and Kubernetes management. Ability to interpret logs and debug issues via command-line tools and scripts alongside other troubleshooting methods.
- Soft Skills: Strong detail‑oriented communication skills tailored to diverse audiences. Customer‑focused problem‑solving and support abilities with a focus on quality of interaction/experience. Detail‑oriented with a passion for thorough documentation.
Nice to Have
- GPU: understanding of utilisation and troubleshooting methods for Nvidia‑based GPUs.
- Programming & Scripting: Basic Bash scripting, Python, or Golang knowledge. Familiarity with Typescript (Next.js, Tailwind frameworks).
- Tool Experience: Knowledge of monitoring tools and ELK stack (Prometheus, Elasticsearch). Experience with nova hypervisor, Postman, Rundeck, or Netbox.
- Industry Knowledge: Exposure to virtualization technologies and their impact on hardware performance.
What We Offer
- A very competitive salary.
- Growth Beyond Traditional Support: Move past ticket handling with exposure to optimization, enablement and cross‑team collaboration, supporting future progression into engineering or platform roles.
- Experience in High‑Growth Technologies: Gain hands‑on experience with AI, GPUs, and cloud platforms, building future‑proof skills.
- Stability & Clear Scope: A well‑defined, office‑based role with long‑term technology investment in a changing market.
*This role will initially be remote but will transition to being fully office‑based at our Nottingham location in the coming months. Working hours are 12:00 a.m. (midnight) to 8:00 a.m. GMT. We encourage applications from candidates of all backgrounds and experiences. Our commitment to diversity and inclusion drives our success as a company and reflects our dedication to fostering a diverse and innovative workforce. Join our team and become a part of the NexGen Cloud Team, where innovation, collaboration, and growth are at the heart of everything we do. If you are a passionate, talented, and motivated individual looking to make a difference, apply now!
L2 Support Engineer in Nottingham employer: NexGen Cloud
Contact Detail:
NexGen Cloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Engineer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to L2 support. Brush up on your knowledge of REST APIs, OpenStack, and Kubernetes. The more confident you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills during interviews! Share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to think on your feet and provide excellent customer support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining the NexGen Cloud team.
We think you need these skills to ace L2 Support Engineer in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with customer support and technical skills relevant to the L2 Support Engineer role. We want to see how your background aligns with our needs!
Show Your Passion for Tech: Let us know about your enthusiasm for AI, ML, and virtualization technologies. Share any projects or experiences that showcase your interest in these areas, as it’ll help you stand out in the application process.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication reflects your strong detail-oriented skills and problem-solving abilities.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at NexGen Cloud!
How to prepare for a job interview at NexGen Cloud
✨Know Your Tech
Make sure you brush up on your knowledge of REST APIs, OpenStack, and Kubernetes. Familiarity with these technologies will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Customer Service Mindset
Since this role involves a lot of customer interaction, think about how you can demonstrate your customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional support in the past.
✨Show Your Problem-Solving Skills
Be ready to discuss how you approach troubleshooting. Think of specific instances where you diagnosed issues using logs or command-line tools, and be prepared to explain your thought process during those situations.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s technology stack or team dynamics. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
