At a Glance
- Tasks: Provide IT support, set up devices, and resolve technical issues for new starters.
- Company: Fast-growing GPU cloud and AI infrastructure business with a focus on renewable energy.
- Benefits: Competitive salary, flexible working, 25 days holiday, and private medical insurance.
- Other info: Collaborative culture with clear career progression and opportunities to shape the future.
- Why this job: Join a dynamic team and make a real impact in a high-growth tech environment.
- Qualifications: 2+ years in IT support, experience with Windows/Mac setup, and ticketing systems.
The predicted salary is between 29700 - 36300 £ per year.
NexGen Cloud is a fast-growing GPU cloud and AI infrastructure business. We’re the company behind Hyperstack — a self-serve, on-demand cloud platform built for high-performance AI, HPC, and compute-heavy workloads. Powered by 100% renewable energy and NVIDIA architecture, Hyperstack gives teams from AI startups to enterprise the compute they need, without the cost or complexity of legacy cloud.
We move fast, solve hard problems, and build things that matter. If you want ownership, real impact, and a front-row seat to one of the most consequential infrastructure shifts of the decade — this is the place.
We’re hiring at a pace that has made onboarding the biggest drain on our IT team’s week. Every new starter needs a working laptop, accounts, licences and access on day one, and right now that takes far longer than it should. We need someone to own it, alongside being the first point of contact for IT across our London and Marbella offices.
This is a role for someone who takes pride in closing a ticket properly, keeps a clean record of who has access to what, and can explain a fix just as clearly to a new graduate as to our C-suite.
What You’ll Be Doing
- Every new joiner arrives to a set-up Windows or Mac device, working accounts and an IT induction on day one.
- Every leaver’s access is removed on their last day, with nothing left behind.
- 1st and 2nd line requests are resolved across all offices, with every ticket tracked through to a proper close.
- Access is recorded and auditable, so it’s always clear who has access to what and who approved it.
- Devices stay patched, compliant and accurately tracked in the asset register.
- Run books and user guides mean routine fixes happen the same way every time, and staff can often solve problems themselves.
- You grow into Power Automate, building the workflows that take repetitive work off the queue for good.
About You
We care more about how you think and work than a perfect CV. You’ll likely bring a combination of the following:
- Essential:
- 2+ years in a 1st/2nd line IT support role, including hands-on setup of Windows and Mac devices for new starters.
- Day-to-day experience working from a ticketing system (we use Jira, but any platform counts).
- Hands-on Microsoft 365 administration, including SharePoint and Teams.
- A disciplined approach to documenting access and keeping records audit-ready.
- Able to work from our London office on a hybrid basis.
- Nice to Have:
- Familiarity with PowerShell or Power Automate (we’ll help you build these skills).
- SaaS administration experience across tools like Jira, Confluence, Slack or Zoom.
- Experience supporting users across more than one office or country, ideally in a scale-up.
What We Offer
- Competitive salary and annual discretionary bonus scheme.
- Employee wellbeing benefits.
- 25 days holiday, plus public holidays.
- Private Medical Insurance.
- Enhanced Pension Scheme.
- Flexible working arrangements (remote or hybrid, depending on role and location).
- Real ownership and autonomy — the trust to take initiative and experiment.
- Visible, meaningful impact as we scale.
- Clear career progression in a high-growth company.
- A collaborative, international culture built on trust, transparency, and ownership.
- The chance to help shape NexGen Cloud’s team, culture, and future.
Why Apply
We welcome applications from all backgrounds. If you enjoy solving complex infrastructure problems and want to build something meaningful at scale, we’d like to hear from you.
Visit our careers page to learn more about us or follow us on LinkedIn and X to learn more about our journey and keep up with our latest news and releases.
IT Support Engineer employer: NexGen Cloud Ltd
NexGen Cloud is an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. With a strong focus on employee growth, competitive salaries, and flexible working arrangements, we empower our team to take ownership and make impactful contributions in the rapidly evolving AI cloud infrastructure space. Join us to be part of a tight-knit team that values creativity and provides the tools necessary for success in a cutting-edge industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NexGen Cloud Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NexGen Cloud Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NexGen Cloud Ltd!
✨Direct Apply to NexGen Cloud Ltd
Let's not forget to apply directly through the NexGen Cloud Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NexGen Cloud Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NexGen Cloud Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NexGen Cloud Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
