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For Companies At a Glance
- Tasks: Handle calls, resolve account issues, and maintain records in a supportive team.
- Company: Join NexGen Associates, a respected employer dedicated to helping Service Leavers transition to civilian life.
- Benefits: Enjoy a £30,000 salary, uncapped commission, pension scheme, and paid company events.
- Why this job: This role offers structure, purpose, and a chance to grow in a supportive environment.
- Qualifications: Must be a Service Leaver from the British Armed Forces with strong communication skills.
- Other info: Experience a no-pressure trial day to see if this is the right fit for you.
The predicted salary is between 24000 - 36000 £ per year.
Location: Truro
Hours: 37.5 per week | Monday to Friday 09:00–17:30 | 1 in 4 Saturdays 09:00–13:00
Job Type: Full-Time, Permanent
Leaving the Forces? This is Your Next Mission
If you’re a Service Leaver looking for structure, purpose and a strong team environment in civilian life — this role is for you. We’re working with a respected employer in Truro to recruit Service Leavers only into a fully trained, secure and progression-based role. It’s ideal if you’ve just come off resettlement or are about to transition out.
What You’ll Do:
- Handle inbound and outbound calls with professionalism and confidence
- Speak with customers to resolve account arrears and agree realistic repayment plans
- Maintain clear and accurate records of all communication
- Meet achievable performance targets with support from your team leader
What You’ll Bring:
- Strong communication and a calm confident phone manner
- Problem-solving mindset and natural resilience
- Able to work independently and as part of a close-knit team
- You must be a Service Leaver from the British Armed Forces
12-Week Structured Training Programme:
Before you go live on the phones, you’ll complete a comprehensive 12-week training programme tailored specifically for Service Leavers. You’ll learn everything from systems and scripts to negotiation skills and handling challenging conversations — all with full support from the Training & Development Manager.
Not Sure Yet? Try a No-Pressure Trial Day:
Come along for a Trial Day — sit with the team, experience the environment and see if it’s the right fit for you. No commitment, no pressure — just a chance to explore whether this could be your next step.
What’s In It for You?
- £30,000 starting salary + uncapped commission
- Career progression into team lead or specialist roles
- Pension scheme and performance-related bonuses
- Paid company events and incentives
- A supportive team that understands the transition from military to civilian life
For Service Leavers Only:
This opportunity is exclusively open to those who have served in the British Armed Forces. If you're ready to build a new career with structure and purpose — apply today.
Apply Now and step confidently into your next chapter. Civilian life starts here — your mission continues.
Trainee Crisis Resolution Agent – Service Leavers Only employer: NexGen Associates
Contact Detail:
NexGen Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Crisis Resolution Agent – Service Leavers Only
✨Tip Number 1
Make sure to highlight your military experience during any conversations or interactions with the employer. Your background as a Service Leaver is a unique asset that can set you apart from other candidates.
✨Tip Number 2
Take advantage of the no-pressure trial day offered by the employer. This is a great opportunity to showcase your skills and fit within the team, while also getting a feel for the work environment.
✨Tip Number 3
Prepare to discuss how your problem-solving skills from your military service can translate into handling customer queries effectively. Be ready with specific examples that demonstrate your resilience and ability to work under pressure.
✨Tip Number 4
Network with other Service Leavers who have transitioned into civilian roles. They can provide valuable insights and tips on how to approach the application process and what to expect in the role.
We think you need these skills to ace Trainee Crisis Resolution Agent – Service Leavers Only
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your military experience and how it translates to the skills required for a Trainee Crisis Resolution Agent. Focus on communication, problem-solving, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are transitioning from military to civilian life and how this role aligns with your career goals. Mention your understanding of the challenges faced by customers and your commitment to helping them.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and calm phone manner. Provide examples from your military background that demonstrate your resilience and ability to work under pressure.
Show Enthusiasm for the Role: Express genuine interest in the position and the company. Mention the structured training programme and how it appeals to you as a Service Leaver looking for purpose in civilian life.
How to prepare for a job interview at NexGen Associates
✨Showcase Your Communication Skills
As a Trainee Crisis Resolution Agent, strong communication is key. Be prepared to demonstrate your ability to speak clearly and confidently during the interview. Practice articulating your thoughts and consider using examples from your military experience where you effectively communicated under pressure.
✨Highlight Problem-Solving Experience
The role requires a problem-solving mindset. Think of specific situations from your service where you successfully resolved issues or made quick decisions. Sharing these experiences will show your potential employer that you can handle challenging conversations and find solutions.
✨Emphasise Teamwork and Independence
This position involves working both independently and as part of a team. Be ready to discuss how you've collaborated with others in the past, as well as instances where you took initiative on your own. This balance is crucial for success in the role.
✨Prepare for Role-Specific Scenarios
Since you'll be handling customer calls, it’s wise to prepare for role-specific scenarios. Consider practising responses to common customer concerns or objections. This preparation will help you feel more confident and capable during the interview.
