At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex systems in a dynamic environment.
- Company: Join a leading IT consultancy working with government and defence sectors.
- Benefits: Enjoy a competitive salary, excellent benefits, and a tax-free yearly bonus.
- Other info: Great opportunity for service leavers to transition into a commercial role.
- Why this job: Make a real impact while working with modern technologies and classified networks.
- Qualifications: 3+ years in 2nd/3rd line support and current SC clearance required.
The predicted salary is between 38000 - 43000 £ per year.
Location: Corsham – Hybrid
Salary: £38,000 – £43,000 + Excellent Company Benefits + TAX FREE YEARLY Bonus
NexGen Associates are partnered with a leading IT Consultancy working within the Government and Defence sectors. Due to continued growth, they are seeking an experienced 2nd / 3rd Line IT Support Engineer to join their team.
You will be working within a managed services environment, providing high-quality technical support across complex systems and classified networks. This role offers excellent exposure to modern technologies and structured processes – making it an ideal opportunity for service leavers looking to transition their technical skills into a commercial setting.
You must hold current SC Clearance (and be eligible for DV clearance) and be a sole British national due to the nature of the work.
Key Responsibilities:- Provide 2nd and 3rd line support for desktops, servers, applications, and networks.
- Troubleshoot and resolve escalated incidents across Windows, Linux and Microsoft technologies.
- Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers.
- Administer Microsoft 365, Azure, and Active Directory/Entra ID environments.
- Perform routine monitoring, patching, and maintenance to ensure system stability and performance.
- Document solutions, produce technical knowledge base articles and contribute to process improvements.
- Collaborate with project teams on infrastructure builds, upgrades and migrations.
- Act as a technical escalation point for 1st line and service desk teams.
- Liaise with third-party vendors and solution providers when required.
- Support security and compliance requirements across government-classified systems.
- Security Clearance: SC Cleared as a minimum (eligible/willing for DV). Sole UK national.
- 3+ years’ experience in a 2nd/3rd line support, infrastructure, or systems engineering role.
- Strong knowledge of Windows Server and desktop environments.
- Good working knowledge of Linux operating systems.
- Microsoft 365 and Azure administration experience.
- Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy.
- Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls).
- Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able).
- Familiarity with system monitoring, patching, and backup solutions.
- Excellent problem-solving skills and ability to mentor junior staff.
- Strong communication skills, comfortable dealing with both technical and non-technical stakeholders.
3rd Line Support Engineer in Swindon employer: NexGen Associates
NexGen Associates is an exceptional employer, offering a dynamic work environment in Corsham that fosters professional growth and development for IT professionals. With a strong focus on employee well-being, the company provides excellent benefits, including a tax-free yearly bonus, and promotes a collaborative culture where team members can thrive while working on cutting-edge technologies within the government and defence sectors. This role is particularly suited for service leavers looking to leverage their skills in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Swindon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NexGen Associates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NexGen Associates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NexGen Associates!
✨Direct Apply to NexGen Associates
Let's not forget to apply directly through the NexGen Associates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NexGen Associates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NexGen Associates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NexGen Associates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
