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- Tasks: Provide top-notch IT support and troubleshoot complex systems in a dynamic environment.
- Company: Join a leading IT consultancy serving government and defence sectors.
- Benefits: Enjoy a competitive salary, tax-free yearly bonus, and excellent company perks.
- Other info: Perfect for service leavers looking to transition their skills into a commercial setting.
- Why this job: Make a real impact while working with cutting-edge technologies and classified networks.
- Qualifications: Must have SC clearance and 3+ years in 3rd line support or systems engineering.
The predicted salary is between 40000 - 47000 £ per year.
Location: Wiltshire – Hybrid
Salary: £40,000 – £47,000 + Excellent Company Benefits + TAX FREE YEARLY Bonus
NexGen Associates are partnered with a leading IT Consultancy working within the Government and Defence sectors. Due to continued growth, they are seeking an experienced Senior 3rd Line IT Support Engineer to join their team.
You will be working within a managed services environment, providing high-quality technical support across complex systems and classified networks. This role offers excellent exposure to modern technologies and structured processes – making it an ideal opportunity for service leavers looking to transition their technical skills into a commercial setting.
You must hold current SC Clearance (and be eligible for DV clearance) and be a sole British national due to the nature of the work.
Key Responsibilities:- Provide 2nd and 3rd line support for desktops, servers, applications, and networks.
- Troubleshoot and resolve escalated incidents across Windows, Linux and Microsoft technologies.
- Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers.
- Administer Microsoft 365, Azure, and Active Directory/Entra ID environments.
- Perform routine monitoring, patching, and maintenance to ensure system stability and performance.
- Document solutions, produce technical knowledge base articles and contribute to process improvements.
- Collaborate with project teams on infrastructure builds, upgrades and migrations.
- Act as a technical escalation point for 1st line and service desk teams.
- Liaise with third-party vendors and solution providers when required.
- Support security and compliance requirements across government-classified systems.
- Security Clearance: SC Cleared as a minimum (eligible/willing for DV). Sole UK national.
- 3+ years’ experience in a 3rd line support, infrastructure, or systems engineering role.
- Strong knowledge of Windows Server and desktop environments.
- Good working knowledge of Linux operating systems.
- Microsoft 365 and Azure administration experience.
- Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy.
- Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls).
- Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able).
- Familiarity with system monitoring, patching, and backup solutions.
- Excellent problem-solving skills and ability to mentor junior staff.
- Strong communication skills, comfortable dealing with both technical and non-technical stakeholders.
Senior Technical Support Engineer employer: NexGen Associates
Contact Detail:
NexGen Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in government and defence sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and knowledge of the latest technologies. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and problem-solving abilities.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a personal website where you can highlight your projects, achievements, and any technical articles you've written. This will give potential employers a glimpse of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our community.
We think you need these skills to ace Senior Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Support Engineer role. Highlight your experience with 3rd line support, especially in Windows and Linux environments, as well as any relevant certifications or security clearances.
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them! Provide examples of troubleshooting incidents you've resolved or projects you've contributed to, particularly those involving Microsoft 365 and Azure.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We want to see your passion for the role and your understanding of the responsibilities, but avoid fluff. Get straight to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity with us at StudySmarter!
How to prepare for a job interview at NexGen Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Linux, and Microsoft technologies. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as well as how you resolved them. This will show that you not only understand the systems but can also think critically under pressure.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've tackled in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate your analytical skills and how you approach problem-solving, which is crucial for a Senior Technical Support Engineer.
✨Familiarise Yourself with the Company
Research the consultancy and its work within the Government and Defence sectors. Understanding their projects and values will allow you to tailor your responses and show genuine interest in the role. Plus, it’ll help you ask insightful questions during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your technical expertise and decision-making abilities. Think about how you would handle escalated incidents or collaborate with project teams. Practising these scenarios can help you articulate your thought process effectively during the interview.