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- Tasks: Provide top-notch IT support for complex systems and classified networks.
- Company: Join a leading IT consultancy in the Government and Defence sectors.
- Benefits: Enjoy a competitive salary, excellent benefits, and a tax-free yearly bonus.
- Why this job: Perfect for service leavers wanting to transition their skills into a commercial role.
- Qualifications: 3+ years in 2nd/3rd line support with strong Windows and Linux knowledge.
- Other info: Hybrid work environment with opportunities for career growth and development.
The predicted salary is between 40000 - 47000 £ per year.
Location: Corsham – Hybrid
Salary: £40,000 – £47,000 + Excellent Company Benefits + TAX FREE YEARLY Bonus
NexGen Associates are partnered with a leading IT Consultancy working within the Government and Defence sectors. Due to continued growth, they are seeking an experienced 2nd / 3rd Line IT Support Engineer to join their team.
You will be working within a managed services environment, providing high-quality technical support across complex systems and classified networks. This role offers excellent exposure to modern technologies and structured processes – making it an ideal opportunity for service leavers looking to transition their technical skills into a commercial setting.
- Provide 2nd and 3rd line support for desktops, servers, applications, and networks.
- Troubleshoot and resolve escalated incidents across Windows, Linux and Microsoft technologies.
- Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers.
- Administer Microsoft 365, Azure, and Active Directory/Entra ID environments.
- Perform routine monitoring, patching, and maintenance to ensure system stability and performance.
- Collaborate with project teams on infrastructure builds, upgrades and migrations.
- Act as a technical escalation point for 1st line and service desk teams.
Security Clearance: SC Cleared as a minimum (eligible/willing for DV).
Experience: 3+ years’ experience in a 2nd/3rd line support, infrastructure, or systems engineering role.
- Strong knowledge of Windows Server and desktop environments.
- Good working knowledge of Linux operating systems.
- Microsoft 365 and Azure administration experience.
- Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy.
- Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls).
- Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able).
- Familiarity with system monitoring, patching, and backup solutions.
3rd Line Support Engineer - Windows in Corsham employer: NexGen Associates
Contact Detail:
NexGen Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer - Windows in Corsham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect 3rd Line Support Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows Server, Azure, or Active Directory, make sure to highlight that in conversations. Share examples of how you've tackled complex issues in past roles – it’ll make you stand out!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to reiterate why you’re the best fit for the job.
✨Tip Number 4
Check out our website for openings! We’re always looking for talented individuals like you. Applying directly through us not only shows your interest but also gives you a better chance to get noticed by our hiring team.
We think you need these skills to ace 3rd Line Support Engineer - Windows in Corsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 2nd/3rd Line Support Engineer. Highlight your experience with Windows, Linux, and Microsoft technologies, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Don’t forget to mention your security clearance status if applicable!
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills, especially in areas like Active Directory, Azure, and networking fundamentals. We love seeing specific examples of how you've tackled challenges in past roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at NexGen Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Linux, and Microsoft 365. Be ready to discuss specific scenarios where you've troubleshot issues or configured systems. This will show that you're not just familiar with the tech, but that you can handle real-world problems.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to work under pressure.
✨Familiarise Yourself with Security Clearance
Since this role requires security clearance, be prepared to discuss your understanding of the process and any relevant experience you have. If you're SC cleared or eligible for DV, make sure to highlight this early in the conversation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to IT support and their use of modern technologies. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.