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- Tasks: Provide top-notch IT support and troubleshoot complex systems in a dynamic environment.
- Company: Join a leading IT consultancy working with government and defence sectors.
- Benefits: Enjoy a competitive salary, excellent benefits, and a tax-free yearly bonus.
- Why this job: Make a real impact while working with modern technologies and classified networks.
- Qualifications: Must have SC clearance and 3+ years in 2nd/3rd line support roles.
- Other info: Great opportunity for service leavers to transition skills into a commercial setting.
The predicted salary is between 38000 - 43000 £ per year.
Location: Corsham – Hybrid
Salary: £38,000 – £43,000 + Excellent Company Benefits + TAX FREE YEARLY Bonus
NexGen Associates are partnered with a leading IT Consultancy working within the Government and Defence sectors. Due to continued growth, they are seeking an experienced 2nd / 3rd Line IT Support Engineer to join their team.
You will be working within a managed services environment, providing high-quality technical support across complex systems and classified networks. This role offers excellent exposure to modern technologies and structured processes – making it an ideal opportunity for service leavers looking to transition their technical skills into a commercial setting.
You must hold current SC Clearance (and be eligible for DV clearance) and be a sole British national due to the nature of the work.
Key Responsibilities:- Provide 2nd and 3rd line support for desktops, servers, applications, and networks.
- Troubleshoot and resolve escalated incidents across Windows, Linux and Microsoft technologies.
- Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers.
- Administer Microsoft 365, Azure, and Active Directory/Entra ID environments.
- Perform routine monitoring, patching, and maintenance to ensure system stability and performance.
- Document solutions, produce technical knowledge base articles and contribute to process improvements.
- Collaborate with project teams on infrastructure builds, upgrades and migrations.
- Act as a technical escalation point for 1st line and service desk teams.
- Liaise with third-party vendors and solution providers when required.
- Support security and compliance requirements across government-classified systems.
- Security Clearance: SC Cleared as a minimum (eligible/willing for DV). Sole UK national.
- 3+ years’ experience in a 2nd/3rd line support, infrastructure, or systems engineering role.
- Strong knowledge of Windows Server and desktop environments.
- Good working knowledge of Linux operating systems.
- Microsoft 365 and Azure administration experience.
- Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy.
- Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls).
- Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able).
- Familiarity with system monitoring, patching, and backup solutions.
- Excellent problem-solving skills and ability to mentor junior staff.
- Strong communication skills, comfortable dealing with both technical and non-technical stakeholders.
3rd Line Support Engineer in Corsham employer: NexGen Associates
Contact Detail:
NexGen Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Corsham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is especially useful for technical roles like a 3rd Line Support Engineer, where demonstrating your problem-solving abilities can really set you apart.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are with the material, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace 3rd Line Support Engineer in Corsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd/3rd Line Support Engineer role. Highlight your relevant experience with Windows, Linux, and Microsoft technologies, as well as any security clearance you hold. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience with IT support and your problem-solving skills. We love seeing enthusiasm and a bit of personality in your application!
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills. Whether it's your experience with Active Directory, Azure, or networking fundamentals, make sure we know what you bring to the table. We’re keen on candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at NexGen Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Linux, and Microsoft technologies. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you’re not just familiar with the systems but can also handle real-world challenges.
✨Showcase Your Security Clearance
Since this role requires SC clearance, be prepared to discuss your experience with security protocols and compliance in detail. Highlight any previous roles where you’ve worked with classified systems or sensitive information, as this will demonstrate your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to 2nd and 3rd line support. Practice articulating your thought process when troubleshooting issues, especially around network configurations and system stability. This will help you convey your problem-solving skills effectively.
✨Communicate Clearly and Confidently
Strong communication skills are key, especially when liaising with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms, and be ready to demonstrate how you’ve mentored junior staff or collaborated with teams in the past.