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- Tasks: Provide top-notch IT support and troubleshoot complex systems in a dynamic environment.
- Company: Join a leading IT consultancy working with government and defence sectors.
- Benefits: Enjoy a competitive salary, tax-free bonuses, and excellent company perks.
- Why this job: Make a real impact while working with cutting-edge technologies and classified networks.
- Qualifications: 3+ years in IT support, strong knowledge of Windows and Linux systems required.
- Other info: Great opportunity for service leavers to transition skills into a commercial setting.
The predicted salary is between 32000 - 48000 £ per year.
This range is provided by NexGen Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Location: Corsham – Hybrid
Salary: £38,000 – £43,000 + Excellent Company Benefits + TAX FREE YEARLY Bonus
NexGen Associates are partnered with a leading IT Consultancy working within the Government and Defence sectors. Due to continued growth, they are seeking an experienced 2nd / 3rd Line IT Support Engineer to join their team. You will be working within a managed services environment, providing high-quality technical support across complex systems and classified networks. This role offers excellent exposure to modern technologies and structured processes – making it an ideal opportunity for service leavers looking to transition their technical skills into a commercial setting.
You must hold current SC Clearance (and be eligible for DV clearance) and be a sole British national due to the nature of the work.
Key Responsibilities- Provide 2nd and 3rd line support for desktops, servers, applications, and networks.
- Troubleshoot and resolve escalated incidents across Windows, Linux and Microsoft technologies.
- Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers.
- Administer Microsoft 365, Azure, and Active Directory/Entra ID environments.
- Perform routine monitoring, patching, and maintenance to ensure system stability and performance.
- Document solutions, produce technical knowledge base articles and contribute to process improvements.
- Collaborate with project teams on infrastructure builds, upgrades and migrations.
- Act as a technical escalation point for 1st line and service desk teams.
- Liaise with third-party vendors and solution providers when required.
- Support security and compliance requirements across government-classified systems.
- Security Clearance: SC Cleared as a minimum (eligible/willing for DV).
- Sole UK national.
- 3+ years’ experience in a 2nd/3rd line support, infrastructure, or systems engineering role.
- Strong knowledge of Windows Server and desktop environments.
- Good working knowledge of Linux operating systems.
- Microsoft 365 and Azure administration experience.
- Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy.
- Hands‑on experience with networking fundamentals (TCP/IP, VLANs, firewalls).
- Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N‑Able).
- Familiarity with system monitoring, patching, and backup solutions.
- Excellent problem‑solving skills and ability to mentor junior staff.
- Strong communication skills, comfortable dealing with both technical and non‑technical stakeholders.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Engineering and Information Technology, IT Services and IT Consulting, and Defense and Space Manufacturing
3rd Line Support Engineer employer: NexGen Associates
Contact Detail:
NexGen Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience in 2nd and 3rd line support. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, Linux, and Microsoft 365. We want you to shine when they ask about troubleshooting and system maintenance!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to handle the challenges of a 3rd Line Support Engineer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd/3rd Line Support Engineer role. Highlight your relevant experience with Windows, Linux, and Microsoft technologies, as well as any security clearance you hold. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience with ITSM tools and your problem-solving skills. Let us know how you can contribute to our team!
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills clearly. Whether it's your experience with Active Directory or your knowledge of networking fundamentals, we want to see it all. Be specific about your achievements and how you've used these skills in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at NexGen Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Linux, and Microsoft technologies. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as well as how you resolved them. This will show your technical prowess and problem-solving skills.
✨Understand the Role and Company
Research NexGen Associates and their work within the Government and Defence sectors. Familiarise yourself with their projects and values. This will help you tailor your answers to align with their mission and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific incidents or challenges. Think of examples from your previous experience where you successfully managed escalated issues or collaborated with teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Since you'll be liaising with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, make sure to listen actively and engage with your interviewers, showing that you can communicate effectively across different audiences.