Product Manager

Location: Remote – Europe

Working Rhythm: Innovation is a 24/7 pursuit, but we value your downtime. While our typical working hours are 6am-2pm Eastern Standard Time (to ensure overlap with US team), we embrace flexibility and trust you to manage your schedule to meet your individual needs and peak productivity times. Occasionally, longer hours may be required to tackle challenges, support new releases, or contribute to time-sensitive initiatives.

Contract Type: Full-Time Employee

Reporting To: Chief Product Officer

Role Impact: We’re not looking for a traditional Product Manager. We’re looking for a deeply technical, AI-native, customer-obsessed product leader who can build a world-class, consumer-grade experience in a category that hasn’t historically delivered one. As a Product Manager at Nexford, you will own and evolve critical parts of the learner journey end-to-end. This is not about shipping features. It’s about building a product that learners come back to every day, stay engaged with over months and years, and ultimately credit with changing their lives. You will operate at the intersection of AI, product, and human behavior. You will deeply understand our learners, speak with them constantly, and translate real needs into thoughtfully designed experiences. You will help define what an AI-native, learner-first university actually looks like in practice. If you’ve built sticky B2C products, are obsessed with understanding users, and know how to turn AI capabilities into real user value, this role is for you.

Key Responsibilities:

• Own the Product, Not Just the Roadmap: Take full ownership of product areas across the learner lifecycle. Define what to build, why it matters, and how success is measured.
• Customer Obsession & Design Thinking: Develop a deep, continuous understanding of our learners through regular user conversations, research, and behavioral analysis. Apply strong design thinking principles to ensure every product decision is intentional, user-centered, and outcome-driven.
• Build AI-Native Experiences: Identify and ship AI-powered features that meaningfully improve the learner experience. Move beyond surface-level integrations and build products where AI is core to the value proposition.
• Drive Engagement & Retention at Scale: Design systems that keep learners coming back. Obsess over activation, habit formation, and long-term retention across a multi-month and multi-year journey.
• Operate Like a B2C Product Leader: Build consumer-grade experiences for a global audience. Raise the bar on usability, personalization, and product quality.
• Turn Data Into Decisions: Instrument everything. Run experiments. Combine quantitative data with qualitative insights to drive prioritization and iteration.
• Lead Cross-Functionally: Work closely with Engineering, Design, Data, and business teams to ship high-quality products quickly. Create clarity and momentum across teams.
• Move Fast, Improve Constantly: Ship, learn, iterate. Maintain high standards without slowing down. Continuously raise the bar.

Skills & Qualifications:

• Proven B2C Product Builder: 5+ years as a Product Manager building and scaling B2C products, ideally with global audiences. Experience with products that require sustained engagement, not one-time transactions.
• AI-Native Thinking (Non-Negotiable): Strong understanding of AI/ML and hands-on experience building AI-powered products. You know what’s real vs hype and can translate capabilities into shipped features.
• Customer Obsession (Non-Negotiable): You speak with users constantly. You deeply understand their needs, behaviors, and pain points, and you build products that reflect that understanding. Strong experience with user research, usability testing, and translating insights into product decisions.
• Retention is Your Game: You have a track record of improving activation, engagement, and retention in products with long customer journeys.
• Highly Technical: You’re comfortable going deep with engineers. You understand systems, APIs, data flows, and how modern products are built. You use AI tools daily.
• Product Judgment: You know what matters. You can prioritize effectively and make high-quality decisions with imperfect information.
• Relentless Ownership: You don’t wait. You don’t need hand-holding. You take responsibility for outcomes, not just output.
• Clear Communicator: You can align teams, simplify complexity, and articulate product direction clearly.

If you're passionate about transforming lives through education and have a proven track record of delivering exceptional customer experiences, we encourage you to apply!

About Nexford University: Nexford University is a next-generation learning institution based in Washington, D.C. We're on a mission to revolutionize education by providing learners worldwide with access to high-quality, affordable, and dynamic online education that equips them for success. We prioritize skills over theory, preparing our learners for the workplace of the future in industries with immense growth potential.

Our goals are clear:

• Empower learners with the skills they need to achieve their career aspirations.
• Deliver a 100% online global education, ensuring accessibility regardless of location.
• Offer an educational model centered on mastery of workplace competencies.
• Foster critical thinking, problem-solving, and lifelong learning skills.
• Create a global community, harnessing collaborative technology for learner success.
• Provide flexible, affordable, and continuously updated educational opportunities.

Interested in finding out more about us? Visit www.nexford.edu for more information and join our mission!