At a Glance
- Tasks: Lead the design and delivery of business intelligence strategies for data-driven decisions.
- Company: Join a dynamic telecom company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Make a real impact by driving data insights and performance across the organisation.
- Qualifications: Experience in telecoms, strong analytical skills, and proficiency in BI tools.
The predicted salary is between 60000 - 75000 £ per year.
The Business Intelligence Manager leads the design, governance and delivery of nexfibre’s business intelligence and analytics framework, enabling the organisation to make informed, data-driven decisions. This role oversees the reporting, data management and KPI governance for customer and service performance under the Master Services Agreement (MSA) with Virgin Media O2. It is responsible for defining, tracking and analysing key service KPIs, validating operational and financial performance, and ensuring data integrity and alignment across all nexfibre and VMO2 processes. Additionally, the Business Intelligence Manager develops the analytical capabilities required across all business functions and drives a consistent, governed approach to data and performance reporting across nexfibre.
Key accountabilities
- Business Intelligence Leadership & Strategy
- Lead the development and execution of nexfibre’s BI strategy in line with business priorities and governance principles.
- Deliver dashboards, KPIs, and reports that provide actionable insights for senior leadership.
- Implement and maintain BI tools to enhance data access, automation, and visualisation.
- Promote a data-driven culture through training and support in self-service analytics.
- Establish BI standards and data models to ensure consistent, accurate reporting.
- Service Performance Management (MSA Oversight)
- Manage monthly validation of base, scalable, and pass-through charging under the MSA with VMO2.
- Support operational leads with data inputs for budgeting, forecasting, and performance tracking.
- Lead service level reporting and ensure contractual KPIs are met and transparent.
- Collaborate with VMO2 and internal teams to agree performance targets across customer operations, IT, and network assurance.
- Data Governance & Quality
- Maintain a robust data governance framework ensuring data accuracy and consistency.
- Prioritise and manage data and analysis requirements across nexfibre.
- Cross-Functional Collaboration & Stakeholder Engagement
- Serve as the primary BI interface between nexfibre and VMO2 to ensure clear data exchange.
- Support the Commercial team with WSA governance materials for the CTIO function.
- Lead cross-functional initiatives to enhance reporting and decision-making.
- Manage competing stakeholder priorities, balancing short-term needs with long-term objectives.
- Operational Reporting & Continuous Improvement
- Oversee reporting on incident management, network availability, quality, energy.
- Manage scalable charge tracking and performance reports.
- Deliver ad hoc analytical outputs to support leadership decisions.
- Drive process improvements to increase efficiency, automation, and data quality.
Knowledge and experience
- Proven experience in Mobile, Telecoms, Cable or similar industry.
- Proven experience in insight and reporting leveraging tools such as Power BI, Qlik and Microsoft Fabric.
- Experience in managing service performance KPIs and related processes.
- Imaginative and innovative thinking relating to problem solving and new opportunities.
- Able to work on own initiative and under pressure.
- Proven ability to communicate effectively (verbally and written) with internal and external audiences at the most senior levels (Director, C-suite & Shareholders…).
- Strong team player with a flexible approach, ability to perform under stress and adapt where necessary within a rapidly changing industry.
- Key knowledge of Excel and other data analysis tools for forecasting processes.
- Experience and appreciation of working in a customer focused environment.
- Process definition and implementation experience.
- Proficient in standard office applications with reporting/analytical experience.
- Flexible and tenacious approach to work.
- Strong relationship building, collaboration and influencing skills.
- Ability to present complex information in a way that is straightforward to understand and capable of influencing key stakeholders (internal and external).
Business Intelligence Manager in London employer: nexfibre
Nexfibre is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. As a Business Intelligence Manager, you will play a pivotal role in shaping our data-driven culture while enjoying opportunities for professional growth and development. Our commitment to employee well-being is reflected in our supportive work culture and the chance to work closely with industry leaders at Virgin Media O2, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Intelligence Manager in London
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like nexfibre!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Intelligence Manager in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at nexfibre, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at nexfibre
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with nexfibre’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
