Business Intelligence Manager

nexfibre is a next‑generation fibre broadband company, formed in December 2022 as a joint venture between InfraVia Capital Partners, Liberty Global and Telefónica. We are on a mission to deliver high‑speed broadband across the UK on a wholesale basis that can be used by all retail Internet Service Providers – our network currently covers over 2.6M homes. We are backed by a £4.5 billion investment by our investors and banks. Working closely with our commercial & strategic partner Virgin Media O2, we will create the only national scale fibre‑to‑the‑home network to compete with BT Openreach. We are supporting the Government’s ambition to tackle digital exclusion, deliver nationwide ultrafast broadband rollout by 2030 and level up disconnected communities.

Job Purpose

The Business Intelligence Manager leads the design, governance and delivery of nexfibre’s business intelligence and analytics framework, enabling the organisation to make informed, data‑driven decisions. This role oversees the reporting, data management and KPI governance for customer and service performance under the Master Services Agreement (MSA) with Virgin Media O2. It is responsible for defining, tracking and analysing key service KPIs, validating operational and financial performance, and ensuring data integrity and alignment across all nexfibre and VMO2 processes. Additionally, the Manager develops the analytical capabilities required across all business functions and drives a consistent, governed approach to data and performance reporting across nexfibre.

Key Accountabilities

• Business Intelligence Leadership & Strategy
  • Lead the development and execution of nexfibre’s BI strategy in line with business priorities and governance principles.
  • Deliver dashboards, KPIs, and reports that provide actionable insights for senior leadership.
  • Implement and maintain BI tools to enhance data access, automation, and visualisation.
  • Promote a data‑driven culture through training and support in self‑service analytics.
  • Establish BI standards and data models to ensure consistent, accurate reporting.
• Service Performance Management (MSA Oversight)
  • Manage monthly validation of base, scalable, and pass‑through charging under the MSA with VMO2.
  • Support operational leads with data inputs for budgeting, forecasting, and performance tracking.
  • Lead service level reporting and ensure contractual KPIs are met and transparent.
  • Collaborate with VMO2 and internal teams to agree performance targets across customer operations, IT, and network assurance.
• Data Governance & Quality
  • Maintain a robust data governance framework ensuring data accuracy and consistency.
  • Prioritise and manage data and analysis requirements across nexfibre.
• Cross‑Functional Collaboration & Stakeholder Engagement
  • Serve as the primary BI interface between nexfibre and VMO2 to ensure clear data exchange.
  • Support the Commercial team with WSA governance materials for the CTIO function.
  • Lead cross‑functional initiatives to enhance reporting and decision‑making.
  • Manage competing stakeholder priorities, balancing short‑term needs with long‑term objectives.
• Operational Reporting & Continuous Improvement
  • Oversee reporting on incident management, network availability, quality, and energy.
  • Manage scalable charge tracking and performance reports.
  • Deliver ad hoc analytical outputs to support leadership decisions.
  • Drive process improvements to increase efficiency, automation, and data quality.

Key Skills And Experience

• Proven experience in Mobile, Telecoms, Cable or similar industry.
• Proven experience in insight and reporting leveraging tools such as Power BI, Qlik and Microsoft Fabric.
• Experience in managing service performance KPIs and related processes.
• Imaginative and innovative thinking relating to problem solving and new opportunities.
• Able to work on own initiative and under pressure.
• Proven ability to communicate effectively (verbally and written) with internal and external audiences at the most senior levels (Director, C‑suite & Shareholders…).
• Strong team player with a flexible approach, ability to perform under stress and adapt where necessary within a rapidly changing industry.
• Key knowledge of excel and other data analysis tools for forecasting processes.
• Experience and appreciation of working in a customer focused environment.
• Process definition and implementation experience.
• Proficient in standard office applications with reporting/analytical experience.
• Flexible and tenacious approach to work.
• Strong relationship building, collaboration and influencing skills.
• Ability to present complex information in a way that is straightforward to understand and capable of influencing key stakeholders (internal and external).

Benefits

• Competitive salary and bonus scheme
• 25 days’ annual leave, plus the usual 8 UK Bank Holidays
• Bupa private healthcare coverage
• Access to wellbeing and mental health benefits such as the WeCare app, critical illness cover, dental & optical insurance
• Pension contribution matched up to 10%
• Access to our car benefit scheme via Tusker and our Cycle to Work scheme
• Virgin Media / O2 discounts and offers

Location

We are based in Paddington. The position is full time, hybrid with a minimum of 3 days based in the office. Nexfibre is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.